Herman so nice today. I'm an hurrican Irma evacuee (so I've been a bit scaterbrained) and I went into print some important documents up and he was so helpful. I left my phone at my parents' and Google was giving me a hard time getting into my account since I wasn't signing in on my laptop, so needed my phone for verification. I went to the front desk and explained my situation and asked to use the phone. Immediately the guy in the back standing said they didn't have a public phone, no concern at all, just a robot spouting off an answer. So I said can I use a personal phone then? The robot was silent but Herman said I could use his. I was so grateful, that is the customer service I expect in my hometown. Friendly and understranding. Thank you Herman!
The facility is nice and clean. There was ample space. I printed 2 sheets and it cost me 30...
Read moreBack in October 2019 I was able to get signed up for a membership to Bibliotech at the Day of the Dead festival here in San Antonio. I was working as a brand ambassador for another vendor I am glad that I was able to get one! I haven't been yet but from the looks of the library, seems great! I will update my review to 5 stars once I visit and if it is just as awesome as the girls were who signed me up back in October!
I see now they're offering pick up got spot and tablets?? Wow! Too bad there isn't one on the...
Read moreThis was the worst experience I have had in all the times I visited the Bibliotech. The manager named Jose was so rude and had a very condescending tone to his voice. Words cannot express the trauma that this individual put me through. I have several witnesses that can coraborate my sentiments. I placed a complaint and hope that there is follow through because no one deserves to be treated the way this individual treated me. I would like a written apology and will not be bullied out of what my tax...
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