Jerry Lewis Family Swim Center — Attraction in San Bernardino

I've been going here for years and it used to be one of our favorite places

but recently noticed that the staff is not doing their job a hundred percent

they do not have ice packs in the first aid

the slide is closed due to not enough staff

they should let people know that when they're paying at entrance

The way we drove and walked in we did not see the slide we came in on the opposite side we only went for the slide we have our own pool and the slide was closed

I still had to pay full price i dont care if its only watever amount $ still that was really inconvenient and disapponting

especially because the day before we talked so highly of it to our out of state guests we had that week

i honestly dont know if id go back here

Life gaurds do not care i seen so many kids running and last year they would yelled walk now they just look at them and don't say anything regardless if they don't care or not that's their job regardless if people don't listen or not that's their job as a life gaurd if they don't care then...

Very bad experience on 7/27/2021 at about 2:00pm an employee female named (Ashley) short, brown skin,dark hair about 5"3 and a younger male (Garrett) tall skinny blonde hair about 5"10 told us to leave immediately w just a poor attitude and unproductive way.Me and my son were both wearing swimming trunks as we've worn these to this same place several times before" They said it wasn't their problem to leave immediately, even after showing them the inside part of my trunks"I believe these two employees ("Ashley, and Garrett)" both should be disciplined accordingly or trained better, cause they literally ran off two member of this community for following their dress code...and neither me or my son were in any way rude or disrespectful.good luck guys I will definitely not be returning to deal w this poor narrow minded staff"I feel they were profiling and judging me..hope this doesn't happen to...

Last year was better than this year. I took my daughter last Sunday and we were in the big pool for not even 5 minutes before i snatched her up and flew out of the pool as fast as i could. There were two women sitting with their feet and legs in the pool when one of their little girls about 5 years old or so came up and said "momma i have to pee" and instead of the women taking her child to the restroom she told here to "sit in the water and pee" i was disgusted as she had her child get in the water to pee i couldnt believe it. I mentioned it to one of the lifeguards by the child's play pool and her responce was "that's gross, but this pool is not any better." they need the stuff that turns the water blue so people know what they are swimming in it is...