Scripps Clinic Urgent Care Torrey Pines — Attraction in San Diego

I know this is long, but I hope you take the time to read this horrific experience. My daughter left here in tears she was treated so badly. After experiencing many of the symptoms of a detaching retina for some time, along with other odd symptoms my daughter FINALLY called her Dr. I have been begging her for weeks to make an appointment, she is not good about going to Drs. When she talked to her Dr and told her, her symptoms, the Dr told her she was putting in an emergency referral for an ophthalmologist. She told my daughter if she couldn't get the referral for today she needed to go to urgent care with an opthalmologist as there was concerned that she could become blind. This location was one of the few choices. Right from the first nurse who talked to her she was treated like a disturbance instead of a patient with serious concerns. The nurse was asking questions, interrupting the answers as my daughter tried her best to explain. My daughters eyesight has slowly deteriorated over the past 3 months to a point where she can no longer work as she does lash extensions. She explained that to them. She was able to read the eye chart so the nurse continued to get ruder, saying, "You can see just fine." My daughter was trying to explain that although she could read the letters it looked like looking at a TV with static and waves. She actually overheard the nurse when she left the room, tell another nurse," Well this one's a waste of time". As I don't want to turn this into a book I will jump ahead to the opthalmologist. He asked her why she came, he already knew the symptoms. She responded, my primary care Dr told me to come here. He rudely asked her, why did she tell you that? My daughter, finally having enough of the mental abuse and lack of empathy, rudely said back, I don't know, I'm not a Dr. My daughter has experienced migraines all her life so she knows what they do to her vision. He told her, if this was anything other than a migraine it would continue to her worse. She told him, it has been continuing to get worse over the past 3 months, I can no longer work. He did an eye exam and he told her he could order an eye scan but he really didn't think it will show anything. So he wrote down some over the counter eyedrops and gave her a pamphlet on migraines, told her she will be feeling better and sent her on her way. They were condescending and rude the whole time. They dilated her pupils and on the way home, with her sunglasses, eyes closed and covering with her hands, she was screaming out in pain when the sun came through the window. I've never experienced that when I have had my eyes dilated. My daughter never complains about pain or goes to Drs. I felt so helpless watching her go through this experience. Thanks Torrey Pines Urgent Care, I finally get my daughter to see a Dr and this is what she went thru. How easy is it going to be to get her to go to Drs in the future after what you did to her. UPDATE: As my daughter's health has continued to Deteriorate she has been able to get to her primary. She is now being referred to 4 specialists due to blood work concerns, and her symptoms. Thanks for making my daughter leave your office in tears because you decided to treat her like a torn in your side instead of a patient, who was scared of what was happening...

I'm done going to this urgent care. From now on, I will choose pain and discomfort over going here again. Even after I call the nurse line and they tell me to go in, or the dentist says, "if you are still in pain or feeling worse, go see a doctor," they don't want you there.

My first poor experience was when I went in for a different reason, but my insurance had a lapse and I want aware. I panicked being without health insurance, and then I had a panic attack. They were incredibly rude to me and just wanted me out of the lobby while I was upset. I thought the nurse taking me to the back was going to help me calm down, but no. Instead she was rude and harsh, like treating me like a child would help the panic attack. This nurse literally put her hand on my shoulder and physically pushed me into a reclining chair. I have never been pushed by a nurse before, but I guess there's a first time for everything.

My next poor visit was when I was looking for help regarding the white patches on my tonsils, and this PA was very dismissive that anything was wrong. I had just finished taking 3 rounds of antibiotics because of an infection traveling to my tonsils, then after a week of being off the steroids and antibiotics, I start getting the same symptoms. She saw no connection at all and just said I had a sore throat.

My most recent experience (last night) was awful, too! I should have known better than going there. I tried to make a virtual appointment to talk to a doctor that way, and after waiting, she said I should go to urgent care. The triage and people that checked me in were kind. I asked to see a doctor instead of a PA in minor care due to my past experiences and they said okay. They also said it may be a 2 hour wait. Whatever. That's fine. Then they all me in fast, but they take me back to minor care to see a PA. I didn't question it. Maybe it would be different, right? Wrong! The nurse taking me back to the room was nice. However, the PA was immediately dismissive! When he asked what was going on, he literally interrupted me and made a dismissive joke. He cut me off before I got to the part where I experienced a chemical burn in my mouth during a dentist appointment. My pain increased, and it was after business hours. The dentist literally tells you to seek medical help if your issues persist, but these people do not actually want to care for people, especially if they appear to be someone else's responsibility. After I got upset with the way the PA treated me, a nurse came in and apologized for his inappropriate behavior.

If the nurse line at Scripps ever tells me to go to urgent care again, I won't go. You shouldn't go here, either. The random good experiences that people have here are the exception, not the rule. It seems with many of the reviews here, the rule is they will be dismissive towards you and treat you in a way that leaves you feeling awful when you leave. Avoid feeling that way and go to an ER, or wait to go...

Instead of empathy I got accusations and blame shifting. Instead of “we’re not sure” or “we will look into that” I was told lies. When I could prove they were lies I tried to bring it to their attention, I wasn’t called back. So I called back again and again… When I thought it was worth making multiple calls to find a companionate person, who could look into the event… I never found one.

Instead was told I was becoming a nuance by the person who stearnly told me I was not to call Scripps again except to speak with her.

So I wrote her this about three doctors who I was shut in a room with and one had his back to the door. I felt uncomfortable. FYI, They were aware I had a stress induced disorder that causes seizures.

I wrote… When I asked for them to back off, I wanted some space, they didn't take one step back. When I asked for a women they said there weren't any women on shift that day. I could literally see a few female nurses through the glass. When I asked and Yes almost yelled for them to leave the room, Physically pointing to the exit. "I need space." And yes, I was starting to lose it. I was breathing heavier. I was clutching my hands, I felt trapped. I even said I had a mental condition that is triggered by stress and this is stressful. Nothing - I said I have drop attacks and seizures please... They said they would not leave but they would get security for ME if I was going to keep yelling that I needed to leave. I was happy to leave, except I needed to know about my health. But I just yelled my questions as I left. Then they followed me. When I told them to leave me alone and stop following, they wouldn't. When I was crying and holding onto a sign begging for them to leave the patient relations person said he couldn't. He had to watch out for me. I pointed out that there was a security guard there and he got closer and handing me his business card. I was literally crying begging him to leave and he gives me his card.

If the above is ok with you then please, don't contact me.

I can promise you that I will never be at a scripps clinic or a patient again. “

I got no response.

My mom just had surgery and I had to talk with patience advocates about something that happened to her in the hospital. Sharp was amazing. The woman I talked with was a nurse with auditable compassion. I left it with her. It is easy to drop things when you can tell someone cares. No one audibly cared that someone screwed up and I didn’t hear about an important test for a week. No one cared that I was crying because I felt emotionally beat up by the doctors and patient relations. No one cared that I was denied care because I was brought into a mental health crisis. And when I was obviously in a mental health crisis they called a security guard. And the risk management...