O'Paradise Spa — Attraction in San Jose

I really don't like leaving negative reviews, in genera but especially for small businesses, but after my horrible experience and the manager's unwillingness to do anything about it, I think it's necessary.

The first time I went to O'Paradise, I had a great experience, so I was excited to go back; but when I did, it wasn't just the WORST massage I've ever paid for, but an awkward and uncomfortable experience in general. My masseuse was noticeably not feeling well, sniffling and burping throughout the entire 90 minutes, and after the first two or three minutes, I wouldn't even call it a massage anymore. She was mostly just rubbing me with one hand for most of the time, left the room partway through probably to blow her nose or something, and seemed generally distracted, doing something to one side of my body, but not the other, leaving my leg uncovered and cold, and ignoring me when I asked her to apply more pressure. At one point, she started to attempt massaging me with her knees (I love that part) but immediately gave up. What's worse is that a few days later, I got sick myself, and my masseuse is the only person I came in contact with who had any signs of being sick.

When I reached out to the manager saying that at the very least, my experience was unsatisfactory for paying over $100, the manager seemed to not take it seriously AT ALL, denying that they let sick employees work, blaming my bad experience on "different massage styles," and only offering compensation in the form of cheap certificates for services I never expressed any interest in and would never use. When I asked if there was any way I could have credit towards a future massage instead (I told her I wasn't expecting a full refund), she insisted there's nothing she could do and then stopped replying to my emails entirely.

Disappointed is an understatement -- I even told the manager multiple times that if we could work out some compromise, I'd probably be a repeat customer in the future, and generally tried to be as reasonable as possible. I'm sad it...

First time going today. Went in for the first appointment at 10 am for the package that included 60 min massage and 60 minute body scrub. Holly was my masseuse today, and did a great job.

I specifically like that they helped me right away upon arrival, have a locker room that has electronic bracelets to unlock for your clothes and belongings, a full station inside the locker room with q-tips, cotton pads, blow dryer, lotion. The shower is great, and heats up quickly. I did not use the sauna or steam room today, but good to know it's there.

The only negative I could think of was that I was cold when getting my massage. The room wasn't heated enough and I would get goose bumps on the half of my body that wasn't being worked on. Granted, it could be that is was a brisk morning, and I was the first appointment. Also, there wasn't an kind of sheet cover that I've seen other places use. Instead, you are using one or both towels to...

Either scheduled appointment or no appointment I have no issue being seen. When I do schedule an appointment there is a follow up call to confirm my appointment. No appointment I don’t have to wait either but I make the appointment just in case. I’ve gone 3 time and every time I have had excellent experiences. I go with the 30 min body massage ($60) that starts with them standing on you and using their feet. Then get down and work from neck down. It’s a very professional and clean service where they wipe you down afterwards with a hot wet towel. They will ask for a tip at the end and I believe for the service provided they deserve it. No bad experience yet. Very relaxing with the scented candles and music and dim light that I almost fall asleep every time. I would definitely recommend this place for any...