The Galaxy Thai Spa — Attraction in San Jose

I have been a long-time client here. I have had great experiences with most masseuse's, but there has been an off experience here and there and yesterday night was the worst massage I had ever had. I connected the dots and realized all my off experiences throughout the years most likely were linked to one particular masseuse. For some odd reason they refused to give me her name so I cannot avoid her service in the future.

I went in, and requested my legs to be avoided during my service. This request has been observed by previous masseuse's. Off the bat, the lady I was with actually started to berate me for not wanting my legs to be massaged (what is the point of the intake form then?) She would not drop it, and became increasingly frustrated when I maintained my boundaries and declined getting my legs touched.

I then received the most passive aggressive massage in which she did not once touch my skin, but instead stepped on me over the clothes for a whole hour. When I finally asked her if she was actually going to massage me instead of stepping on me. she started blaming me, yes blaming me for not getting my legs massaged and that the reason my experience was poor (I didn't say it was) was because I had chosen not to get my legs massaged. No, it's poor not because I didn't want my legs massaged but because you have some serious attitude and skill issue.

Anyways, this was the first time I have ever not tipped somebody in service in ten years. Frankly I'm shocked that they thought it was alright to charge me $90 at the end for that experience. I held onto the hope that I could come back, but after sleeping on it, it simply is not worth it to come back after the terrible display of customer service throughout the administration...

Me and my wife have been going to this facility for few years now. We have seen their focus on tip after the massage is over, but 2 weeks ago they crossed the line. I typically tip 25% every time, whether the massage is good or bad given that they put lot of effort (although we already pay for the massage which is paying for the effort) 2 weeks ago I had a 2 hour massage with Pearl and she did a good massage, but constantly talking so no chance to relax. After the massage was over when I came out, I took a tissue out of my pocket to wipe my eyes (i have watery eyes) and Pearl came running and grabbed my hand thinking thats the tip. (not cool) When I came to front desk Pearl demanded me to tip 60$, stating that there was another customer before me did a 1 hour massage and gave her 50$ tip. The lady in the front desk also joined with Pearl and kept repeating "she does hard work" multiple times. Felt unprofessional and ambushed and will never go to this place again. Tip certainly should be at the discretion of the customer. We go to get massage to relax, not to get ambushed for tips. Not going...

This review is for Bela. I've gone to Siwaree Thai Spa for at least 20+ massages and didn't have a complaint until now. I would not recommend getting Bela.

She is inexperienced when it comes to giving Thai massage. When she massaged, she only did it on one side and then only did the other side for 1 minute or less. She also doesn't get the pressure points. My friend also had her previously and had the same experience. Not a comfortable experience and didn't feel relax & loose after.

I had tied my hair up for the massage as I normally do to get it out of the way and so that it doesn't get oily from the oil/balm that they use. She had taken my hair down and basically rub oil/balm throughout the entire massage. Although she was "massaging" it, it was basically just running her fingers lightly on my scalp. My hair is visibly oily after the massage...