Peninsula Golf — Attraction in San Mateo

Disappointing Experience – Missed Timeline and Lack of Communication

I typically try to support small businesses, but my recent experience with Peninsula Golf has left me extremely frustrated and disappointed.

To give you the short version: I was promised a 2-3 day turnaround for a driver shaft modification. It ended up taking over two weeks—and, in the end, I had to call multiple times to even find out when the work was finished.

I dropped off my driver shaft on Tuesday, 12/17/24, and was given an initial estimate of 2-3 days. The shop informed me that repairs and modifications are handled by a third-party technician, which is fine, but I was reassured that I'd get a call when the job was done. I assumed this was a reasonable timeline, especially with the holidays approaching. My primary concern was having the shaft back in time for a round at Pebble Beach on New Year's Day, 1/1/25. Unfortunately, that didn’t happen. I understood that the holiday season might cause delays, but a full two-week turnaround was far beyond what I was led to expect.

Here’s where things went downhill: 12/23/24 (5 business days after drop-off), I called for a status update. I was told the work hadn’t been completed yet, but they would reach out to the repair tech and follow up. No call back. 12/26/24 (after Christmas), I called again only to find out the shop had been closed since 12/25 and wouldn’t reopen until 12/28. The lack of communication was already frustrating, but it got worse from here. 1/2/25, still no word from Peninsula Golf. I called yet again, and only then was I told the shaft was ready for pickup. I never received a courtesy call to notify me that the work had been completed. I had to make all the effort to get this information.

I completely understand that delays can happen, especially around the holidays. However, I would have appreciated a more realistic estimate when I first dropped off the shaft. Had I known the timeline would stretch out this long, I would have sought a different shop for the modification.

As a result, I was out $50, without my preferred driver shaft for my bucket-list round of golf, and no explanation or apology for the extended delay. The lack of empathy from the owner was especially disappointing. There was no acknowledgment of the inconvenience caused or any attempt to make things right.

In the end, I’m left extremely dissatisfied with the service and communication, and I won’t be returning. Going forward, I will take my club repairs and modifications to a shop that does the work in-house and has a better handle on customer service. Unfortunately, Peninsula Golf missed the mark...

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