To' and Mo' Towing — Attraction in Santa Ana

This place is a joke! These people took my car from my residence and I caught them before it was even on the truck and they wouldn't unhook it. I explained to the driver that I had been homeless for months and had just moved into my apartment and beg them to please not take my car because I needed it for a new job the next day. Not only did they take it but in less than 35 hours charged me $435. I asked for a receipt and the girl gave me a hand written receipt on carbon paper. When I noticed my copy was not legible and I could not see anything on it I asked her to bring the original copy back so I could take a photo of it. She refused! She and another female associate continue to argue with me about my request. Then they forced me to give them my keys when and would not allow me to drive it off of their property. They told me that I was not allowed in the tow yard and that of their employees weould have to drive it from the yard. I told them repeatedly that they did not have permission to drive my car and that I was not happy about this policy they claim to have. When I asked them for a copy of their company policy they told me they couldn't have it and that they would not give it to me that I would have to come back to the office on Monday when the manager was there. At this point I had asked to speak to a manager or supervisor at least 10 times. When I walked outside to get my car their employee who is also a tow truck driver, parked my car illegally on the corner of the street about 2 feetaway from the curb.

I now have my vehicle in my possession. And I am getting phone calls from this company. I just received a call from a restricted number from a man name Mike who claims he is from this towing company. When I called them to verify if a Mike worked there she denied it. And again told me I would have to talk to a manager on Monday. This is harassment! You guys have done nothing but disrupt my life for absolutely no reason. You guys are thieves and your business...

This place is a joke my husband got back from work at 3 in the morning and so we have 1 assigned parking spot in our apartment complex that means no one else is allowed in our parking spot and if someone is in our parking spot we were told to call this towing company which became a total waste of my time calling them because someone was parked in our parking spot and not only parked but they were parked really bad and could’ve hit our neighbors car because they passed the line and so I called this company and they asked for my address and the car license plate number that was in our parking spot and also they wanted to know my parking # so I gave them all that information and they told me when they get here there going to need documentation of my agreement of the apartments I’m living at and I was okay with giving that information when they got here….but then after all that they asked for the model of the car that was parked and I didn’t know it also it was an old car and they said if I didn’t know it I would have to call the police instead and that was no help because the police can’t do anything about it I was just back and forth in calls at 3 in the morning until a south district patrol came to look at the car and there was someone inside the car and parked illegally in our parking spot… waisted my time if I could give this company zero...

Shadiest business I’ve ever had to interact with, I would give them less than a zero if I could. I called the dispatcher before arriving for the price on Friday (05/17/2024) evening since they towed my car on Friday morning. I went in person Friday evening and the driver informed me that if I requested a video for the night my car was towed, I would receive one. Also, he informed me that if I came the following day within 8am to 5pm, that there would NOT be a gate fee but a storage fee for 2 days. So I returned the following day, they REFUSED to show me the video that was taken and I am now paying the storage fee for 2 days AND the gate fee!! I asked for the price on Monday and opted to pay the Saturday price as it was lower. I called on Monday (05/20/2024) to speak to a manager (which they refuse to give me) as my decision was based on what THEIR EMPLOYEE TOLD ME FRIDAY EVENING and the dispatcher said that because I asked for Friday’s price and Monday’s price I should’ve known their itemized list prices for Saturday. This specific dispatcher was condescending and rude (the other dispatcher on Friday evening was not). This company’s employees all have a different understanding of the rules and need some more training because the misinformation between them is only benefiting them and scamming the person having to pay their...