Santa Ana Regional Transportation Center — Local services in Santa Ana

Thoughtless, heartless maintenance staff. It boggles the mind how any of these people are employed.

The public lobby is vacant and scary at any time of day.

Recently the station was under repair, which diverted buses. No one who works at the facility thought it important to put up clear signage. I found out later that they would put up and take down the signs daily - but no one communicated that to the bus drivers.

The building has 5 floors, and anyone who works there including government officials avoid citizens/the public.

They frequently lock the one (of 2) restrooms open to the public. The restrooms on all other floors remain locked.

Try to never use this station if you...

Had a train ticket and was waiting to get picked up with another girl, a grown old man employed from the third story started crying about us sitting on a bench and security babied him by kicking my friend and I out of the station, without regard to my safety and the fact that it's a public space. Get your phone out when you get...

The building is beautifully designed, featuring intricate ancient artwork that gives it the appearance of an 18th-century royal tomb. The staff is friendly, but unlike busier train stations, this one wasn’t crowded, likely due to the rise of affordable and...