Curated Los Angeles Fine Jewelry — Attraction in Santa Monica

TLDR: don't trust this place with repairs your precious jewelry.

I had a ring band repaired here last year and it went fine. No issues.

Recently, on my second visit to Curated LA, I brought my antique wedding ring in to have the band resized. It is a Victorian era ring (very old but well maintained). They said it would be ready in a few days. The next week I reached out to see if it was ready and they said that the prongs needed to be secured, which would cost an additional amount. I agreed and they said they were working on it that day. 3 days later I checked in to see if it was ready for pick up. She said they were still working on it and she'd contact me the following week. The following week she said they were still working on it. It was finally ready 2 weeks after I'd originally brought it in. She said it looked like new.

When I picked it up we were heading out of town to evacuate the Palisades fire so I was in a rush, but quickly thereafter noticed the prongs looked misshapen and it was snagging on things. I was planning on bringing it back in when we got back to town. Before I had the chance to a small diamond fell out. I messaged Curated LA that a stone had fallen out and I was very upset - they had just adjusted the prongs (which I hadn't even brought the ring in for). I was told to bring the ring in to have them look at it. No apology. Also no apology for the delay on getting it back to me in the first place. When I voiced frustration she said that they do so many repairs each week she can't keep track, my ring wasn't in good condition, and that stones fall out all of the time - from new rings and vintage ones alike.

Regardless, I am not bringing my ring back to Curated LA. It is not about the money (the repairs didn't cost much). They never offered to refund it or to replace the missing stone.

I'm bringing it to a jeweler that has a workshop in house and does it themselves rather than outsourcing it. Don't trust your valued jewelry for repairs...

I was extremely surprised when I tried to park my bike near the window so that I could go in and ask about a necklace that I have been very interested in to buy and the owner asked me if I could move my bike away from the window. I was strolling by because it’s a Montana walk to support businesses and I was about to support this business and purchase the necklace. However- Rather than welcoming me into the store, she shooed me away and I was really put off. I would rather continue to support the other jewelers on the block like Designs by Musti and Cabochon, they will welcome anyone and everyone and not judge and profile each and every local. I am really disappointed by how the owner handled the situation because I just wanted to run in and buy the necklace and there was nowhere to lock up my expensive electric bike. They rather welcome some out of town tourist. Moondance is able to order the necklace that I really want and they have been established for the...

A beautiful little hidden gem of a jewelry spot on Montana ave! I used to walk by and window shop at all of the beautiful individual earrings and window displays until I finally had the courage to go in- I was instantly in love! The sales associates that work and have always been very kind and willing to work within your needs whether that's a specific want, a budget, etc! Something I am very grateful for. They also always have more inventory than you think and seem to be pulling out extra bits and bobs from nowhere! Several times I was able to find wonderful gifts for myself and others without feeling like I broke the bank!not to mention it is always exceptional quality and things I can wear daily without fear of tarnish!...