Casper - Montana Ave — Local services in Santa Monica

There aren't enough words to describe how amazing my experience at Casper Santa Monica was. My wife and I walked in without knowing what we were looking for. Kyle and the rest of the associates helped us come to the right decision without "selling" us on anything. The most impressive part of the experience was not feeling like I was dealing with a salesperson but rather someone who listened to our needs and made suggestions without pushing us to spend more or less money. Since purchasing the hybrid wave and adjustable frame, Kyle has made sure to stay in touch with my wife and I to make sure we are satisfied. I despise reviews but feel obligated to write this as I am truly indebted to the Casper Santa Monica team for their help, kindness, professionalism and of course, the most comfortable matress and pillows my wife and I ever slept on! I promise you cannot go wrong checking out that specific store, as my wife said "who knew you can have an enjoyable experience shopping...

I already loved my hybrid Casper mattress, but finally made the switch to their pillows and I can’t recommend them enough! The hybrid pillow is a game changer when it comes to my quality sleep.

I have to give a personal shout out the the amazing woman that helped me, Echo. She was SO INCREDIBLY helpful and understanding. I was a bit of a picky customer and she made the experience worth every penny.

I first started with the hybrid, but knew that the hybrid with “snow” tech was coming out. Echo suggested that I get the original hybrid now and return/exchange it when the snow came out. I used the snow for 28 out of the 30 day return period and decided that the hybrid just had more support for my liking. I gave Echo a call again and she completely understood and eased my worries that I was being a hassle.

Great pillow, but even better customer service! Give this woman...

Limited supply.

This store opened recently and I was in the market to get a twin mattress for my daughter. I didn't want to deal with shipping so I stopped in to get one in person. It's a nice looking store but I was disappointed to learn they didn't carry the mattress I was looking for, and instead offered to order it for me.

The sales person then tried to upsell me which I wasn't interested in.

Why bother opening a storefront if you don't carry the basic merchandise? I don't need to go in person to have someone order it online for me.

I was disappointed and am unlikely to return. If you go, I'd recommend you call first to see if they have what you're...