Concord Bowl and Recreation — Attraction in Sappington

Horrible!! I use to league there on Saturday's for many years. Since the change in ownership, it has gone down hill. I hadn't been there in quite sometime and decided to take my family there to give it another shot for quarter mania. The website had stated $5 a person while they were wanting to charge $6,now I don't really care about an extra dollar, but what I do care about is how I was treated. The employee had me waiting literally 5 minutes to check their website to prove me wrong like I was lying, when I pulled it up on my phone and looked under rates, where it stated $5 by the way, and showed him he then proceeded to tell me I had to look under "specials" to see that it was $6. How is that a "special" when it's more than the actual rate?? So after getting it all worked out, I still paid $6, they had many open lanes, they decided to put a party of 12 next to us with all kids who were running all over the lanes. Their ridiculous seating arrangement down by the lanes has been changed from open bowling seating to folding tables and metal chairs and is completely cramped to where you can't move around, so those kids were all over us and it was awful. My daughter ordered some fries from the cafe and it took about 30 minutes just for fries (again the place was not busy) and when they finally called her order they looked and tasted like they had been sitting there for a while and were cold, when she took them back the employee had an attitude with her about replacing them. It was just awful. The customer service, the atmosphere, the staff, from top to bottom was the...

Not pleased I bought a Groupon first time going and there was not lanes okay fine I don’t mine waiting arrival 630 Oh I want have anything till 9 finally I say okay we will wait since I had to drive 30 minutes to the place... oh I can’t promise the leads will be done by then.. now I’m confused because you just gave me a time now it’s something different o wait there was lanes available but he stated he had to keep them in case the lead teams break down.. okay what is a good day O well I have leads playing everyday but it’s not so bad on Saturday and Sunday it MIGHT not be as many.. Lord knows so don’t like to play the race card but seems as though my family and I are the only color I can’t help to feel that this man is just making reasons for me to leave... I wish there was and option for no stars.. as I am typing this we are still waiting due to a different man saying one should open at 830 so we...

I have visited these lanes on many occasions throughout the years and unfortunately my experience seems to degrade every time. I will say that the staff are always courteous and respectable, my particular issue is with the facility itself. I can get over the fact that the décor is outdated and needs to be brought out of the 1970's, but when you expect bowlers to be proficient on lanes that are clearly in need of serious maintenance it is unacceptable. Obviously the sport has declined in popularity over the years, but to stay relevant to the bowling community there should be some serious considerations to lane conditions. Of all of the centers I frequent, this is my least favorite! If we are required to bowl for a tournament at this facility I dread it profusely. I appreciate nostalgia, but put some money back into your business to benefit...