Shogun Japanese Steakhouse Of South County — Restaurant in Concord

Terrible service and food tonight! We had a silly tradition of taking our son their on his birthdays, since he liked to watch the cooking and loved the food. Pretty neat for a 3 year old. We went tonight (a Tuesday) and they let multiple groups go ahead of us, because they filled a whole table, and we didn't. Basically, they were waiting for a group of 4-5 to pair up with our group of 3 to fill a table. I understand that is how their seating and cooking works best, but to keep skipping us over was a bit ridiculous. We finally were being seated, and they told us to wait again. We refused, and said just seat us so we can get appetizers/drinks going.

Once we got seated, we were not greeted for another 10 minutes. The server finally came and got our drinks, then we put in appetizers. Those took about another 15 minutes to arrive. At that point, I guess they gave up and decided to feed 3 people, since all the groups coming in were 6-8. Meanwhile, my kid is watching the table next to us that came in after us get quite a show and get fed.

Our order was taken, chef came out, and at first he did tried to engage our son a bit, but our boy was about an hour past hungry and was grumpy/tired. After this, the chef made no effort to engage us or him. He didn't do any of the usual tricks: no egg flip, no sake squirting, no broccoli toss, none of the "fireman" joke, and he barely did the onion volcano.

The food was underseasoned once we finally got to eat. My steak had zero sauce added, the rice did not get much added to it, and my shrimp tasted like plain shrimp. I like those things, but that isn't what we came here to eat.

Not 2 minutes after our food was served, they brought in the birthday "celebration" for my kid. Last time I checked, you shouldn't put a piece of dessert next to a toddler who just got his food, because now he won't eat the meal. I know 3 year olds aren't your target customer, but I have been there enough to know that children eating there is pretty common. They did not take a picture or offer to take one with our phones, like they typically did. I paid $4.50 or whatever to have them prevent my kid from eating the $9 meal we bought him.

For a total bill of $90 (2 adults + kid, appetizers, drinks, "celebration"), I expected better than this. We really used to like coming here, but we got treated terribly just because we didn't bring a large enough group. I don't think we will...

First thing we placed our order and our salad and soup came promptly along woth our drinks.. We then waited an entire hour for the chef to show up with our food to cook on the hibachi grill at our table. The food was beyond over cooked and for the price you pay you want good food. I ordered steak medium rare it was served to me well done. The shrimp was so over cooked it was like rubber. The chef didn't put all the sauces in the rice they normally do so it was blan. I usually tip well but this time I didn't. The place really wasn't that busy either. We watched our Chef turn away from the grill lower his face mask sneeze into his left hand and go right back to cooking with out washing his hand or hand sanitizing. The person who was waiting on us immediately after the chef got done cooking brought to go boxes and our check.We finished eating about 10 to 15 min after the chef got done. We waited for an additional 20 plus min for someone to come get our payment and drinks really didn't get refilled. Ontop of this the expierence wasn't good and we had a person celebrating a birthday in our party.

Personal note: I have been rating restaurants that I go to on Google reviews for a little while now and I have never given a restaurant 1 star until tonight. Save your money and go to a nice...

Worst experience I have ever gotten dining out.

The chef was absolutely uninterested in providing entertainment or delivering quality food. He wouldn't scrub the grill in between of cooking different items, and I was sitting there watching my steak being cooked on the burnt rice left-overs, or my veggies being thrown on top of the pieces of somebody's fish stuck to the grill. My fiance's steak was under-cooked, and the chef didn't even bother to check back if everybody were happy with the meal. All of that for $50 between the two of us. But the worst happened when my fiance went to a manager to complaint. She took one item off our bill, bringing it down to $38.99, which I still felt wasn't good enough because my fiance didn't even touch his plate. When I told the manager I wasn't willing to pay for something we didn't have, she seized any communication with us, and called the police! Another 20 minutes of being ignored by the staff while waiting for the officer to arrive, and we were told that unless we pay in full we were going to be arrested! I left there almost in tears. Such an embarrassment they made us go through by denying our right as a customer to have concerns, or to be dissatisfied with the food and service. Extortion as a way to do...