Froyo — Local services in Sappington

Tried to visit several times but was met with a closed store, even though we went during business hours posted online AND the paper sign hanging on the door. Called and called, no one ever answers, met with an automated message the mailbox is full. We finally show up at the right time and they miraculously are open! As soon as we open the door and take one step inside we are met with an awful smell! Literally smells like someone’s butt just exploded all over the place! The idea of actually sitting inside and eating went out the window, the thought of even eating it at all was second guessed! But we all get our cups, start scanning the flavors and realize over half of them are out. Out of all the stations there were maybe 5 that were working. I didn’t take too long to decide, didn’t have much to choose from and can’t stand the smell much longer. I get my flavor, get my toppings, the rest of my party quickly follows, and my husband even tells the girl behind the counter what he thinks it smells like. She says she knows, they tried to bring in a wax warmer or something to cover the smell and they were told they can’t do that. They’ve apparently complained to the landlord several times and no one will do anything about it. One of the entire menu signs was completely covered. This store has went downhill and I’m sad to say I think my daughter will be finding a new birthday tradition. We will not be...

My wife and I brought our 3 kids here at 8PM this evening for frozen yogurt (knowing that the stated hours are open until 9PM). The store itself was not at an ideal standard from a cleanliness perspective as the trashcan was piled high (could not put any additional trash inside the trash can). Two of the yogurts were not in service (vanilla and blackberry cobbler) and several of the yogurt stations had excess yogurt at the basins.

If that was the worst of it - I wouldn’t have bothered to write this review. That said, at about 8:20 one of the young ladies who was in charge of the store shut off the lights and locked the front door. She then went into the back of the store with another young lady. After the lights went out my kids felt that they did something wrong and asked to leave because they thought the store was closed and they shouldn’t be there (my kids are 6, 4 and 1). During this time 3 different customers tried to get into the store but were turned away because the door was locked (this was at 8:20 and the store closes at 9 per the sign on the door and online).

Ultimately I hope that the owner of the store reads this so that he/she can provide training to the staff re: standards and service. The young ladies in the store were pleasant when interacting with us, but shouldn’t turn off the lights when there are customers in the store and lock the doors before the stated...

As other reviewers have mentioned the parking is not great here, but don't let that distract you from the fact that this location is awful. On a typical summer evening they were out of at least one container (or cup) size, several flavors of frozen yogurt were either empty or otherwise out of order, and one disgruntled employee was manning the register. He did his best to make the experience even more disagreeable as he rang up our purchases in the hot, unkempt store. We probably should have given up at the outset, but as we had already committed ourselves to the idea of frozen yogurt we paid quickly and fled, NEVER TO...