Charmi Jewelers — Attraction in Schaumburg Township

First time I went there to shop, my husband bought gold bangles for me and we both don’t have much experience about buying gold and they charge us higher price when I went back to ask them to explain how much did they charge me for gold and how much they charge me for making because the gold is over $600 for 10grm, the guy over there telling me we charge you $84 per 1grm including $10 making charges what about other $13 I didn’t get that???? Because the gold rate is $61.18 per gram, No explanation so, for 42.3 grm they charge me $3,595 and their policy is no return, no exchange and if you want to return they will give you only store credit that’s it…ridiculous and when I ask the owner to reduce price the owner told us he is not charging us any tax or any fee for swapping credit card, then why did they charge extra money? they are the biggest scammers. Please don’t go there to shop. I wish I should read the reviews before entering that store. There was one lady when I was asking questions she came right next to that guy and keep interfering and I was requesting her not to say anything because I wasn’t talking to her I think they hire her to argue people if they came back to ask questions or anything I don’t know if she is...

Avoid this place they’ll scam you out of your money my mom brought in my broken chain and they made her buy another gold clasp which was defective so we brought it back and turns out my old clasp was never broken in the first place which they claimed it was to my mom but I knew it wasn’t so he shaped it back and put it on the chain and then wouldn’t refund us the $80 he charged for the detective clasp because “they charge us a fee to use credit cards” which is a expense every business has to take and you should be willing to take that charge if you gave us a detective charge in the first place so we ended up having to buy two earrings unwillingly instead of taking their $80 store credit which we didn’t want. Definitely never going back here they’re only in it for the money. As a business if you sell a defective product you have to take ownership and refund your customer and you should not make your customer buy a clasp for no reason if the old one could be easily fixed just because you want to...

Because I was in a rush, I did not read these reviews but wish I had - this place is a SCAM!

I paid $15 to change the battery in a vintage watch that was broken. The jeweler did not let me know that the watch was defective (this was later confirmed to me by the gentleman at Gold Creations at Woodfield Mall). I highly doubt that he even actually changed the battery. But he did come out from the back and passed it off as a fixed product when he handed it back to me. The red flag I missed is that they asked me to pay in cash and provided no receipt... I also should have paid attention to the "NO RETURNS - ALL SALES ARE FINAL" sign on the wall. Ultimately, I knew there'd be no point in trying to argue with dishonest "business people" and took responsibility for my rushing the transaction and not paying attention -...