Staples — Attraction in Somers Point

"CUSTOMER SERVICE IS DEAD AT STAPLES"....I went into the Staples in Somers Point and had (7) unopened new laser printer ink cartridges to return. As I walk through the door I was greeted by a woman, who seemed like a supervisor or manager. She asked what I was returning and before I could finish my sentence she interrupted me and told me I could not return ink cartridges at the store and would have to send them back where I bought them. After pressing her on if that is fact, and me knowing that is false, she reluctantly made her way to the returns register. Then she made additional comments that she can find the products if I don't have a receipt. I explained that I can not locate one as they ship directly from Staples to me but are ordered through my company. My computer broke today and I needed to go top Staples and buy a new one and then return these inks and buy more for the new printer. Easy right? After pressing her more and standing my ground, she all of a sudden could locate the products, items costs and a bunch more info from Staples bar codes and numbers on the labels plastered all over the boxes. Funny, at one point she could not read anything because a sticker was covering the bar code. All I had to do is slowly peel back the sticker. But she was not going to do anything like that...I did it myself. Finally, she rang up the (7) cartridges and then went to input my ID and the system gave her an error. She handed me a slip with an 800 number to call for a helpline customer care center. I packed up and went to my car and called. Customer Service online was great and within 30 seconds she apologized for the local store and manager and gave authorization for full store credit. I gave her the POS# on the ticket and she looked up exactly what the manager did in the store and authorized the credit. She instructed me to go back into the store and have the manger bring up the POS ID# and it will be good for a full credit. Simple right? not so fast. I went back into the store, where I received a look and attitude from the manager when I told her I am all set with credit authorization. She then tried running the credit but did not seem to know how to do it and then voided the original POS ID# that was approved for credit. She ran a new POS and then told me that it was denied. I asked her why she is not using the POS number that was approved and she told me she voided it out so its gone, you cant get it back. So at this point I called customer service back again live, in front of her, and they told her I was all set and to move forward with the credit but she told them that the system would not allow her to do it. She said its a POS ID problem. So, after 1.5 hours of a stressful interaction with the manager, which was not pleasant, I had to leave with ink cartridges in hand and no new printer for work on Monday. Online customer service gave me a corporate number to call on Monday to straighten this out. Its this type of customer service why people don't go to stores anymore. Staples is nearly dead every time you go in. Reminds me of the Office Depot and Office MAX, and the others who also had poor and unwilling to help customer service. Instead of trying their best to help customers they find every excuse not to handle issues and pass them back to online customer care. Their favorite saying is call online customer service. They seem to be there only to get a paycheck. Have you ever asked them anything about a product they sell, they have no clue...like going to Lowes! I went up to her and asked for a pair of the Apple Airbuds on sale for $129.00 and she told me they are out of stock. So I asked when they will be in because its a sale and she said after the sale and I could not get that sales price but, I could drive 40 miles down to Cape May, NJ and buy them...

I want to express my deep disappointment with the level of service I received today across multiple Staples locations in South Jersey. As someone who frequently shops for professional and church-related needs, I expect a basic level of attentiveness and accuracy—especially when I take the time to verify product availability in advance.

I began my day at the Mays Landing store, which online indicated that a specific type of paper I needed was in stock. Upon arriving, I was assisted by a very young associate who, unfortunately, seemed unwilling or unable to confirm the item’s availability through your internal system. Despite my repeated requests, he refused to check the stock room or make any meaningful effort to assist, ultimately wasting over 30 minutes of my time.

Hoping for better service, I then called the Somers Point location and spoke with a team member named Tori. She assured me that the paper was in stock, which prompted me to make an additional 45-minute drive to that store. Upon arriving, I spoke with a customer service associate named Chris, who was extremely dismissive and, frankly, rude. He cut me off multiple times while I tried to explain the situation, and treated me—and my service dog—with an unprofessional and disrespectful attitude.

As a customer who made every effort to communicate clearly and check ahead, this experience was not only frustrating but incredibly disheartening. I am honestly shocked at the lack of care and customer service shown at both locations. Staples is a longstanding company, and I had expected far more from your brand.

I sincerely hope this feedback is taken seriously and shared with the appropriate management teams so that future customers do not have a...

After seeing the reviews I am not the only one that feels this way or was disrespected. I never right a bad review and sure not take the time to write one right away. But I am in shock for the way this staples treated a customer especially that I am a loyal staples customer and gets the most caring service at my home location.

I came in need of copies for work the next day. I was second in line and the copy associate decided to take care of the whole rest of the line before me. Therefore I waited about 45 minutes to receive my copies. I understand it was busy and it was back to school so I let it go. I went to pick up my copies and they still were not ready. The copier ended up getting jammed and the next associate accused me of yelling. I was not yelling I was an upset customer for waiting so long and they came to the conclusion that they could not give me my copies. I came up with a solution and recommended to transfer my work to the self copier which the associate ended up doing. But the next associate intervened and actually spoke to me so unprofessional and immature and said “my solution would not to give you your copies and refund you instead” after I was waiting almost an hour. I spoke my concerns to the manager and the associate got involved in the middle of my conversation to back him self up as the manager said she would address it. Me leaving a review is being nice, but really I should be calling corporate for how I was treated. I have never had any issues with any staples besides this one in particular. They should be really be mindful before hiring...