The Castle Jewelry and Pawn of Somerset — Attraction in Somerset

Update: the regional manager reached out and apologized for the issues we had. She assured me that the representative that sold us the ring no longer worked for the company. A company that is willing to make things right with upset customers is good in my opinion. Update to 4 star.

If I could give them a 2.5 star review I would. When my fiance bought my ring here, though he and my sister knew my ring size, they refused to resize it because the first resize is free and they wanted to "make it count". It really put a damper on the proposal and I had to spend four hours total driving back and forth from home to Somerset to get it resized and then pick it up. I am only giving them three stars because of how quick the resizing process was- it took only a week to be finished. Gentleman, if you know your ladies ring size, either refuse to buy the ring unless they resize it or take your business somewhere else. I cried over the fact that my ring didn't fit and my proposal felt incomplete for almost a week before I got my ring back. I would have much rather paid a to have the ring resized the second time than to wait and for things to not feel right and go this route. If your customer requests something, you do it, no matter if that is how you "usually" do things or not. If it is important to your customer that the ring fit when he buys it (which it was to my fiancée and he almost didn't want to ask with a ring that wouldn't fit because he knew it wouldn't feel right, but he did not feel comfortable speaking up to the sales woman) then you do what they ask. I love my ring. It...

The associates who helped me with my necklace repairs were kind and helpful. I received the pieces back in a timely fashion, and the price was great. I purchased a pair of earrings the day that I dropped off the repairs, and because they were an estate piece, they gave me a nice discount. I have purchased estate jewelry from The Castle before, and I have always had a great experience. These pieces tend to be more unique than standard new pieces, and they are always clean and in great condition. I would highly recommend the store in Somerset if you are looking for something different or...

I've been shopping At the castle for many years New Circle Rd Lexington Charles has been wonderful pleasure to deal with for the last 20 years I've been at Somerset store twice and I can say they was just as wonderful, only complaint I have is that I have had my wedding band fix twice once at each store and the diamonds came loose and fell out And with the cost of the repair you would think it would have a warranty I just gave up so I were a band with no stones I would love to have the...