Donatos Pizza — Restaurant in Somerset

so, its 10pm sunday night in somerset kentucky and we have 6 hungry people driving around looking for food. we pull up to a few places that happened to be closed. and drove on. so we see the sign for donatos, we pull into the lot, and drive to the door. we read the sign that says close at 11pm. so, we all agree were gonna go in and eat there. i have to tell you, what a fantastic choice. now mind you, 4 of the 6 are from the pizza capital of the world. CHICAGO. we ordered an array of different pizzas, wings, and breadsticks. I have to say, what a pleasant suprise. everything was fantastic and fresh. the counter people were very friendly, and knew a lot of info for any questions we had. if your in the mood for pizza, donatos...

"Famous thin" pizza crust is VERY bland. No salt, seasoning, garlic, butter...nothing. Tasted like & Textured like cardboard - Not joking! Really wanted to like this place b/c the staff was super nice & the place is very clean overall. Nice newbie atmosphere...just that disappointing pizza man 🤦🏻‍♂️.

Also had the chicken bacon ranch sub - crispy toasted bread, fresh ingredients...just again no salt or seasoning, just Ok...

Daughter had the cheese sticks which were rly good...just missing a smidgen of some type of salt, butter, or seasoning.

But yeah, 3 stars b/c this place is called Donatos Pizza...at the very least the pizza...

I placed an online order right before 10:30 and was contacted 3 minutes later and told they would not deliver my order because they received it past 10:30. The manager refused to deliver my order and cancelled it because I could not go pick it up. She was extremely hateful and extremely rude. Asked her to have the GM contact me during their next shift and she refused. She told me the only way to talk to the GM was to call back until they answered. Encouraged me to file a complaint online because she wasn’t going to do anything for me. Complaint filed. Reviews underway…

Also, we order online all the time. Never an issue...