Upgrade Auto Sale South Gate — Attraction in South Gate

I really wanted to love this dealership. The other good reviews on Google is why we gave them a chance. There was a very specific truck we were looking for: A 2017 Chevy Silverado 1500 Crew Cab in dark grey. We live in Long Beach and I made the drive out to Southgate check out the truck. It looked to be in good shape for this year and was pretty clean overall. I worked with K and Jay on the purchase. They seemed to be very straightforward, did not play games. They worked with me on the pricing and generally did not try to upsell me on anything. The process to purchase the truck was pretty fast. The interest rates right now aren’t great, but we plan to refinance soon for a lower rate. We left the dealership happy. Now here’s the trouble…. We’ve had the truck just one week and it won’t start. 😫 It’s dead on the street. When I was at the dealership checking out the truck, they did not have the key fob for the truck, which they explained was typical since used cars are often repo’s. When I went to open the truck door when checking it out, the alarm went off. This, they said would be fixed by having a key fob made. They said that WE had to pay the $220 for two key fobs for the car. This was odd, I’ve never heard of a dealership making someone pay hundreds of dollars for the key to the car they just bought. However, because they did cut us slack on the pricing, I said fine. The trouble started about 4 days after purchase. The car alarm started going off each night around 2am and 3am. Then, less than a week after purchasing the truck, it will no longer start. We are getting an error message that there is an issue with the theft-deterrent system. We called the dealership and they told us to connect with the locksmith who made the key fobs. He came out and said it’s not an issue with the key fob, that it’s an issue with the aftermarket alarm system placed on the vehicle. The day we had the locksmith come out, it was street sweeping day and we got a $70 fine for the truck being on the street, which just added insult to injury. We called the dealership again and they said they would google what could be going wrong. At this point, we don’t feel confident with that and we now have to pay to have the truck towed to GM to get to the bottom of the issue. We’re pretty bummed about the whole experience and wish we got a working truck out of the deal,...

If you're looking for a sporty car dealer. Come to this dealer and ask for Jay. This is good at what his does. If you have questions or a doubt about any of his cars, he'll give you a straight forward answer. If you feel you might not be approved. He will help as much as he can. As a parent of a 21 year old young man, he helped him get financed for a 2014 Chevy Camaro. Worked with him on the down payment. Plus gave him an idea of what the insurance payments would be like. More surprisingly, he wasn't pushy like other dealers. We are going back tomorrow to see if my son can commit to the payments....

Despite the other negative reviews, I had a great experience at this place. Came to test drive a vehicle I was interested in, and Mike the salesman was very low-pressure, friendly, and let me take my time inspecting the vehicle. During the test drive we discovered an issue and Mike was very adamant about figuring out what the issue was and offered a discount without my asking. We unfortunately were not able to come to a price that matched my budget, but Lucy was very communicative about the out-the-door price, and my whole experience with the team here was nothing but positive....