TLDR: Their rude and only doing this for money by charging WAY too much for stuff and buying stuff off you for essentially nothing. All while selling broken items and somehow being too incompetent to see how their not functional

full review: Their pricings are horrible. 80% of their stock is well over the $1,000 mark whether they are worth that or not. and for selling trains to them you get virtually nothing.

scamming sellers: i traded in a Bachmann spectrum 2-8-0 that the only issue was a broken belt and the original price is around $160 and a $75 vintage 2-6-2 prairie with valve gear damage and they gave me 40 bucks for both. i understand giving a small amount of money for the 2-6-2 prairie but the spectrum was essentially new except for needing a new belt but they find it reasonable to give me $40. that's insane.

unrealistic pricing: as an example for their horrid pricing. their selling a basic lionchief 0-8-0 starter set engine for around 400-500 dollars. That's more than the whole set (which their not selling). on other sites such as Trainz.com they go for about $250. so basically there's no reason to shop here unless you're spoiled rich and still you can get better deals literally anywhere else. just don't shop here if you like having money.

Rude staff: the people working there aren't very nice. the woman at the counter had quite a rude tone in her voice as i was trying to sell them the trains until of course i went to buy a bottle of smoke fluid. then her tone changed right up. its almost like all this company wants is money.

Broken items: a while ago when i went looking for HO track i found broken items on store pegs. i brought it up to the person in front and they did take it down but I'm wondering how little about trains must you know to see a piece of track that is MISSING RAILS and still put it up for sale. speaks just about how incompetent this shop is as Bachmann, the company selling broken track. but this was years ago and things could have changed but id honestly not be surprised if they put it right back on the peg when i left.

i cannot say what the experience is buying a train from them because the prices are just too needlessly high. go read other reviews for that. (i genuinely don't know how there are so many 5 star reviews of this clown show. maybe its just rich people)