Altitude Trampoline Park Spring-Klein — Attraction in Spring

I went to take my son to a birthday party and I planned on purchasing passes for my daughter and I. I waited about 5-8 minutes in line and when I got to the counter I explained my son was here for a birthday party. The lady asked if I had an online waiver. I said 'no'. I expected her to maybe have a paper copy to sign or use a computer maybe to sign the waiver. I had not been there before. She said I needed a waiver first and pointed to a group of computers where there was another line. They happened to be busy at this time so there were long lines. I looked at the new line then back at her and said 'seriously'. I told her I was waiting for a while in line. She said 'yes', I needed to go get in that line to sign the waiver and come back to wait in line again. I told her I had never been there before and she said that 'I should have known I needed a waiver'. I said, so now 'it is my fault'? She said 'yes'. I couldn't believe it actually! So, I went to wait in line and signed my son in, then went back to another line for another person (didn't want to speak to the 1st person again). I asked for the manager and explained the situation and all she could say was 'I'm sorry...yes you need a waiver. I told her I was going to pay for my daughter and I, but there is no way I can pay money to her business. She didn't seem to care really..like I said they were busy with customers. So after about 15+ minutes I got my son signed in for the party. I will never pay money at this place or have a birthday party there for sure. Only if my kids get invited to a birthday party will I ever go back. Poor customer service in my opinion. My daughter was upset that I wouldn't pay money for her to jump, but we discussed poor customer service and how you don't have to pay money to a place that treats...

3 stars because my kid enjoyed playing and the party that we attended... Loss of the 2 extra stars because the encounter that I had with (not one but) two of the front desk employees was rude. The first person asked my kid's name, when I gave it she said "so, you haven't been here in over a year so you need to do another waiver". I said "OK, and after that where is the party", the response was "well you gotta do the waiver first and you can't get socks or a wristband until then"...okay, but that wasn't my question. The second person (after redoing the waiver), took my slip from my hand and asked for the birthday child's name. When I gave it to her, she asked for the first name again. She looked at my mouth as I was saying the name (I assume to make sure she could see what I was pronouncing). Then she went to singing some song. She gave my kid the socks and said "let me see your wrist". After she out the wristband on, she said "okay that's it". I then said "okay, I don't know where the party is"...to which she replied with a name of an area. I told her "I don't know where that is". She pointed and said "up the stairs" then turned her head and went back to singing. I thought... They're rude. It's not what you said, but how its said that can change the entire statement. If I weren't there for a party, I surely wouldn't have been there for...

Hats off to this Altitude crew.

applause

They were amazing. That’s all I can say.

Wife went forward and made sure all things were lined up. I’m rear with the kid and all the goodies for the party. She calls me and says the invitees were already there!

Altitude was open armed and made it happen with the birthday kid delayed en route.

That welcoming trend continued throughout our entire birthday bash.

The name was up so everyone could see. Tables were set ready for a bunch of kids to make a mess of. I walk in…I felt welcomed and like a VIP. Not sure if anyone around this area has noticed but service is nonexistent anymore. So I’m immediately impressed.

Whitney and Sloan (forgive me girls if I misspelled your name) were so awesome. They ran the table with a bunch of hyper kids. They served drinks. They served pizza. They served cake. All the while they were doing it like some other restaurants should be taking notes of…I notice things like this. They served it “open-style”…they’re not putting their elbows in these kids’ faces.

On top of that…they knew how to manage the hyper! Didn’t even feel it. They just worked.

I can’t say enough of how the day went and how we were treated.

Kudos to the manager. She helped with a 911 issue and without hesitation she took care of us.

We were taken care of. Extremely...