Cox Medical Center South — Attraction in Springfield

Historically, I don't leave reviews. However, I feel compelled to after our visit this weekend. My wife was scheduled to be induced on Saturday, 9/28/24, for the birth of our second child. Being pregnant and giving birth is the most stressful event my wife has ever gone through. Her words, not mine. I would like to start out by leaving a glowing review for Dr. Tillman and the nursing staff, then I will speak on our terrible experience with the OB/GYN Tama L. Franklin. Dr. Tillman has helped us through this process for the past 9 months and has been amazing! I would highly recommend expecting mothers to call Dr. Tillman. The nursing staff was amazing as well! They were all very attentive and helpful during our short stay at the hospital. Our daily nurse was very helpful and comforting to my wife when I was away taking care of our daughter or getting my wife 7 Brew Coffee. Dr. Hearty was very prompt when scheduling our son's circumcision after his birth, she took care of it first thing on Monday morning and discharged our son shortly after 8 AM. Her and her office staff communicated great as always! The nurses told us that my wife would be discharged by Tama L. Franklin. Being the only OB in on Monday, we figured it might take a while for her to get to us. I asked the nursing staff if they could send a note to possibly have Tama squeeze my wife's 5 minute discharge in at some point early in the day. Tama had a busy day at the clinic with patients. The clinic was about a 4 minute walk from our room. We received word back that she might be able to make it over around 1, so that gave my postpartum wife some hope that she would be comfortably back home with her children in several hours. My wife had been suffering from separation anxiety from our daughter and postpartum anxiety. Understandably, she was on the verge of a mental breakdown almost all day after our son was discharged. We waited patiently until 1. No Tama, no word was sent either. Poor communication. We continued to wait patiently for another 4 hours. At this point my wife had been waiting on Tama for 9 hours to be discharged. Once the clinic closed at 5, I decided to walk 4 mins to her office to see what was going on. I didn't yell or cuss, but I did ask the assistant what was going on. I also explained my wife's mental state, which they had no regard for. She just wanted to be home with her family. Apparently, me walking to her office and asking what the hold up was on my wife's behalf triggered old Tama. 10.5 hours after our sons discharge, angry Tama showed up. Out of spite, she made sure to discharge the other mothers on the floor first. Saving the best for last. My wife is sweet, sensitive, and loving. She would've stayed locked up in that room all week before asking someone what was going on. When Tama entered the room, she immediately asked who walked over to her office and left a note. I raised my hand, I had been caught! All she cared about was being snarky to me, she cared less how about my wife was doing. We had family in the room to support my wife and see our son. Tama decided to act like she cared and wanted to know every detail about every person in the room, just so my wife would have to wait in the room for even longer and speak to someone that she didn't want to talk to. Mind you, this is just after Tama was out on the floor talking trash on me to the staff. We had the privilege of learning about her very POWERFUL politician sister Senator Sandy Crawford. You did't fool us, Tama. We know you could care less about my wife and her family. Regardless, we were discharged!! Tama walked to the exit, and decided to see us off while she continued to talk trash on me to the staff. As we walked out she patronized me in front staff about my so called "impatience". Instead of helping my wife like she should've done, she targeted me for trying to help my wife. We don't understand how a grown women that has been practicing in the medical field for 30 years can be so petty and uncompassionate towards people. We will be praying for Tama. Thanks to...

i have shoulder neck arm back and leg pain from trauma that happened 4 years ago my primary dr referred me to cox health dr marquis after pain getting steaditly worse over the years started seeing dr marquis at cox health first visit with dr marquis i was in pain my appointment was 8 am was told could not see dr til maybe 10:30 so i sit in waiting room watching patients come into waiting room and see dr after 10 minutes after all other patients were seen i was allowed to be seen by dr marquis he did nothing for the pain that time but denied the possibility that pain was caused by trauma and told me it would get better he could give me shots so i was given appointments for shots mri x-rays have had many shots in back 11 shots in neck shoulder dr told me i may need surgery but he could do lazer surgery i agreed with what ever he said i just need relief he offered opiods i told him i will not take addictive drugs so he gave me pain shots and said i might get better but if not he would do lazer treatment then he recomends therapy so i agreed the pain never stoped during therapy and after finishing the therapy pain got so bad and my bp spiked at 200/110 on june 25 2024 i went to bolivar er thinking i was having heart attack or stroke my normal bp is 124/70 i was release after couple hours blood work ekg offer of pain meds i declined pain meds went home still. in pain (patient instructions) established high blood pressure understanding cervical radiculopathy (additional instructions) it is imperative that you follow up with your primary care provider or the physician you have been referred to in next 48 to 72 hours that physician is dr marquis cox health return to emergency room if you are having difficulity obtaining follow-up i am having a very difficult time obtaining follow-up.....i contacted dr marquis office on 6/26/24 at cox health explained my pain and my er visit explaining my pain i was told that i could see dr marquis on 7/9/24 in two weeks....i was texted by dr marquis office that he would not be in office on 7/9/24 so i called his office they said maybe i can see him on 7/23/24 setting my appointment off another 2 weeks making the total time i have been put off at over a month and still not sure i can get in....i wonder if this is insurance fraud or total dr and cox health just not careing about another old white person that dont feel pain when they say they do i have medicare medicaid and aetna and cox and this dr are milking my insurance..... 5 mri many x-rays many many pain shots therapy and my pain is worse than ever and now the pain is causing high bp i now worry about stroke and heart problems i hope to find new dr i have filed complaints with my insurance. the last time i tried to se a dr at cox health er i waited 7 hours in er waiting area and gave up and went home and took otc pain pills and bengay it is very hard for me to sit and wait in waiting rooms with this kind of back and neck pain i have also noticed that cox south takes some patients right in while others have to sit and wait i am one of the people that gets to sit and wait and if i say something they take revenge and make me wait even longer i know all er's are not this bad bolivar er got me into room and was checking me in about 10 minutes.cox dr told me a 6 foot thick stem tree 80 feet tall falling on my rv hitting me in neck and shoulder causing a concussion and knocking me unconscious for 30 minutes has NOT caused my neck and back problems that have started after the tree fell on me.....DIAGNOSIS.....I AM OLD WHITE MAN WITH DEGENERATE DISEASE NO TRAUMA WILL GET BETTER WITH...

If I could leave 0 stars I would!!! I had found out I had noninvasive breast cancer in both my breasts but was very close to becoming invasive, praise God it was caught before that happened! Had my cousin not found a lump in her breast I would've never checked myself and it would've become invasive! Praise God my cousins lump was benign! I had to have a bilateral mastectomy done because the cancer was taking up most of my breasts so they had to be removed. I had a terrible time at the hospital staying there overnight, I wasn't taken care of the way I should've, I was in pain for about 4 hours before they finally gave me pain meds. I screamed and cried because I hurt so badly my sister took videos of me in pain, they were doing things they shouldn't have done like take my blood pressure on my right side because I had lymph nodes taken from that side. They done nothing but lie to me. But the thing is I'm not the only one this has happened to, I strongly feel I'm going through this so that I may help others so it doesn't happen to anyone else. I won't stop until they do something about it, what they put me and many others through should not happen! I'm just so glad I had many witnesses during that difficult time, I was told by my nurse at check in before they wheeled me into surgery that when they take me to my room I need to make sure to let them know when I'm in pain because it can be very difficult to manage the pain if it gets out of control, which it did because the nurse Tracey lied and said I had no notes and I wasn't in the system yet which that was a lie because I spoke to Dr Biggers which is my surgeon about my bad experience the next day when he came in to check on me, he was livid! They took my blood pressure from my right arm all night and half the day the next day which they wasn't supposed to, I'm not allowed to EVER have my blood pressure checked through my arms because they removed lymph nodes out of each breast so it could cause a long term infection and complications which I didn't know this until around 9:30am-10am the next day! The other nurse Cell kept coming in every 5-10 mins to check my blood pressure, during that time I was in an extreme amount of pain so I asked her to please just leave me alone until my pain is managed. My sister overheard nurse Tracey telling nurse Cell that she won't give me anything until my blood pressure is taken! They both should've known not to take my blood pressure through my arms, it was in my dang notes stating everything to do and not to do! The nurses in the recovery room had also went against my Drs notes and put an ice pack on my chest, it causes blood flow to slow down and could cause blood clots in my chest causing complications. I would've been better off at home after my surgery! They had also checked my blood sugar level which wasn't necessary and wasn't in my notes to have done. It was bad enough I had to go through a bilateral mastectomy at age 34, that's enough stress and discomfort in itself! I say if you don't enjoy your job helping take care of people then you shouldn't be a nurse! I will do whatever it takes to get justice for having to go through the pain and suffering I had to...