Candlewood Suites Springfield-Medical District by IHG — Hotel in Springfield

Kindness, Friendship and Comfort

For three months, this Candlewood Suites location was my home. It was as I had come to expect from this chain of hotels and a little bit more. Listed are my reasons I would stay at this location in the future. Pros- The parking lot and grounds were well maintained and there was enough space for parking. Upon entrance, the lobby, at the time displayed Christmas decorations and a tree. The area was well lit and made you feel welcome. I knew I had made the right decision upon first sight. Prior to my changing hotels from an unpleasant one that I was residing in, I spoke to Debra Lansdale, general manager. I told her of my concerns and asked if she would be able to accommodate me. Not only was she agreeable, but she offered that I come and look at the room that was available in advance before I made a move. You talk about top-of-the-line service! How could I not want to move to this Candlewood? Morgan, the evening clerk, was pleasant and handle the check-in process with speed and accuracy. As days passed, I looked forward to seeing her when I arrived from work. She became a friend I could chat with or get advice on where to find a local business to serve some of my personal needs like, a good hairdresser. Morgan was a jewel! Free USA Today newspapers were available to guests. Picking up a newspaper on my way to work became my new habit to stay abreast of the world news. The hallways of the living quarters were well lit with clean carpet and welcoming visuals; paintings or desks with decorations when the elevators opened to your floor. My room was a studio style living unit. Clean with moderate spacing, the window view allowed enough lighting for my Angel Wing begonia to grow and make my room feel like home. The housekeeper, Jade, kept my room looking fresh and inviting during her weekly cleaning schedule. Again, another person that I got to know in passing, that offered a kind smile and a few words of conversation that made me feel like I was a friend and not just a “guest.” Tiffany was a night clerk that worked the weekends. Full of boundless energy, she was my “go to” person for restaurant choices and/or shoulder to release my tension on during stressful times on my temporary contract job. She’ll never know how much I appreciated her taking time to listen to my concerns. With a full heart, I will always be grateful to her. The free laundry service was so helpful as well as the exercise room that was connected to the area. Both were open 24/7 and trust me I took advantage of both. These areas were also well maintained. There is also a business area on the first floor that had at least two computers, a fax machine and some business supplies. This location sat in a shared area with other restaurants and business as well as locations that were only ten minutes or less away including a hospital. Con- During my stay, I had trouble sleeping for several days due to a semi-truck driver that would leave the motor running during the night during the winter. Unfortunately, being a light sleeper and the truck being parked not far from my window, I battled insomnia. Morgan, the night clerk, took my complaint to heart and tried to offer some alternatives including changing rooms. Although things eventually worked themselves out, I admired the great customer service she gave me in trying to resolve the problem while checking on me regarding my sleep and comfort for several days. Conclusion- I would not hesitate to return to this location because the fine people here made my stay...

For three months, this Candlewood Suites location was my home. It was as I had come to expect from this chain of hotels and a little bit more. Listed are my reasons I would stay at this location in the future.||Pros-||The parking lot and grounds were well maintained and there was enough space for parking.||Upon entrance, the lobby, at the time displayed Christmas decorations and a tree. The area was well lit and made you feel welcome. I knew I had made the right decision upon first sight.||Prior to my changing hotels from an unpleasant one that I was residing in, I spoke to Debra Lansdale, general manager. I told her of my concerns and asked if she would be able to accommodate me. Not only was she agreeable, but she offered that I come and look at the room that was available in advance before I made a move. You talk about top-of-the-line service! How could I not want to move to this Candlewood?||Morgan, the evening clerk, was pleasant and handle the check-in process with speed and accuracy. As days passed, I looked forward to seeing her when I arrived from work. She became a friend I could chat with or get advice on where to find a local business to serve some of my personal needs like, a good hairdresser. Morgan was a jewel!||Free USA Today newspapers were available to guests. Picking up a newspaper on my way to work became my new habit to stay abreast of the world news.||The hallways of the living quarters were well lit with clean carpet and welcoming visuals; paintings or desks with decorations when the elevators opened to your floor.||My room was a studio style living unit. Clean with moderate spacing, the window view allowed enough lighting for my Angel Wing begonia to grow and make my room feel like home.||The housekeeper, Jade, kept my room looking fresh and inviting during her weekly cleaning schedule. Again, another person that I got to know in passing, that offered a kind smile and a few words of conversation that made me feel like I was a friend and not just a “guest.”||Tiffany was a night clerk that worked the weekends. Full of boundless energy, she was my “go to” person for restaurant choices and/or shoulder to release my tension on during stressful times on my temporary contract job. She’ll never know how much I appreciated her taking time to listen to my concerns. With a full heart, I will always be grateful to her.||The free laundry service was so helpful as well as the exercise room that was connected to the area. Both were open 24/7 and trust me I took advantage of both. These areas were also well maintained. ||There is also a business area on the first floor that had at least two computers, a fax machine and some business supplies. ||This location sat in a shared area with other restaurants and business as well as locations that were only ten minutes or less away including a hospital.||Con-||During my stay, I had trouble sleeping for several days due to a semi-truck driver that would leave the motor running during the night during the winter. Unfortunately, being a light sleeper and the truck being parked not far from my window, I battled insomnia. Morgan, the night clerk, took my complaint to heart and tried to offer some alternatives including changing rooms. Although things eventually worked themselves out, I admired the great customer service she gave me in trying to resolve the problem while checking on me regarding my sleep and comfort for several days.||Conclusion- I would not hesitate to return to this location because the fine people here made my stay...

Sean (Shawn?) went out of his way to help me when my mother was in the hospital. Once I got here I found that's how the entire hotel operates. Just call them and tell them what you need, if they can make it happen they will. Both times I have been here i have seen guests just hanging out in the lobby chatting. It honestly feels more like i imagine a bed and breakfast would feel (they don't serve breakfast but they do have something for you if you need it). The rooms are nice and clean of course. The beds are extremely comfortable. I need a good bed, and forgot to bring my own pillow the first time but didn't need it because theirs are probably better than mine. Not probably, honestly... The pet policy is simple. The neighborhood is safe. It's commercial, shops and restaurants on a large road, near a highway, well lit. Nobody is there unless they have a reason to be (in a good way not a scary way). If i have one criticism it's the parking. I get there late and there is no parking in the front lot. But... for some reason people don't park on the back side. It has a door right there (a little on the heavy side, the door is), always had a few spots even when they are full, and u have no concerns about the safety of my car in this neighborhood. So, park in the back once you have checked in and have a key. And maybe Candlewood will update that door if they take my review as gospel. Otherwise it's a minor inconvenience for most people...