Michaels — Attraction in Stockton

Just left Michaels where I was told by a Clerk that if I wanted to use a bag for my purchases, I needed to buy a reusable bag. I was definitely taken aback and asked why they were charging for bags when they’re not a grocery store. The clerk told me that she did not know why only that if I wanted a bag for my purchase I needed to pay $.50 for a reusable Michael’s bag. I was definitely aggravated because this is a complete scam; the California law about requiring customers to buy bags only pertains to stores that sell groceries. The last time I checked, Michaels is a craft store, that is, unless you consider candy groceries! As she was finishing up my purchase, I noticed another customer with a grey plastic Michael’s bag – you know, the free kind. As such, I questioned the clerk as to why another customer was given a free bag and I was told I had to buy one. At this point she told me after hesitating and stammering that they do have bags but she’s not supposed to use them until they sell all the reusable ones. I followed that statement with, “so you told me a little bit of a lie, I see.” At this point, she didn’t know what to say so I finished the conversation by saying I had no Interest in shopping here again. Is Michaels having such financial difficulty that they feel the need to supplement their income by selling bags to customers and claiming it’s all that they do now? As I left I noticed order after order after order after order up against the back wall waiting to be picked up – all in grey plastic free bags! Half a dollar is not a big deal unless you’re asked to spend it over and over again for no more reason than that the store is trying to gouge you by charging for something that should be included with your purchase. I don’t shop at Michael’s much, but after being blatantly lied to and scammed this evening, I won’t be stopping in...

If you have a framing project that matters, DO NOT use Michael's. I completed a piece of needlework for my daughter's 5th wedding anniversary and took it to Michaels for framing. Upon arrival I reiterated ad nauseum that I had to have it by a certain date in order to ship it in time for their anniversary. I was assured that the framing would be done on time, however, they proceeded to lose the order in their computer. Two days before I was to pick up the project, I received a call letting me know that there was a delay. It seems they had just discovered artwork with no order attached. This took over a week for them to figure out. I was told by the framing manager, Bianca, that she had spoken to her regional manager and received permission to have the frame overnight mailed and it was due to be in on Monday, June 7th. She stated she would call me on Monday NO MATTER WHAT to give me an update. No call came that day. I went to the store and was told that she had called in sick. If you are a manager, your job is not 9 to 5. You do what it takes to make sure your store or department continues to run the way it's supposed to even if that means you are doing things from home while sick. Especially if you already have a customer who is upset. Needless to say, I did not receive the framing project in time to ship it. If you have special, personal framing do not go to Michael's. Take it to a real framing shop who will make sure you have it on time. This experience has been completely unacceptable and I am currently waiting for a call from the regional manager, Joseph, whom I...

Horrible experience. After navigating the narrow aisles, I stood in line to check out where there were two clerks helping customers at the registers. I patiently waited to be called next. The second clerk mentioned that the self check out was open and proceeded to finish with her customer. I waited as I did not want to use self check out. When the second clerk was finished with her customer, she again mentioned the self checkout and proceeded to walk away from the register leaving myself and another guest standing in line. WHO DOES THIS?! Neither myself nor the customer behind me move. We’d prefer to wait for an employee. The second clerk notices a few minutes later after organizing the shopping carts that we were still standing in line. She proceeds to grab our carts and physically direct us to the self check out computers. Standing between us, she assists us in completing our self-check transactions then condescendingly says, “See. That wasn’t that hard.”

The fact that she works in “customer service” is a joke. Self-check out should be an OPTION not mandatory, especially when there are employees present who are clearly able to assist. I won’t return to Michael’s. I’ll make the drive to Hobby Lobby or JoAnns just so I can be treated like a valued customer (human being) and not cattle being herded to a self-check...