Planet Fitness — Attraction in Sturbridge

I hit the wrong amount of stars by mistake, & my phone rang. Forgot to come back & fix. I do like the gym. Clean, nice environment. However very disappointed about a few things, & this is only my 1st membership to any, ever. When I first signed up, I asked the lady what the Black Card covered. I was told it was access to EVERYTHING in the establishment, & my guest would get the same. The first TWO visits, myself & my guest were allowed use of the massage equipment. The next time, we were both ready to go in, & I was told my guest could not, I am NOT happy with this, as it was extremely misleading. We bought one full year outright, & the reason was thinking full access for both to everything as we were told. Your staff should all know how things work & follow accordingly. There's really nothing short of following up w/ what we were originally told about the use of the gym, & letting my guest resume black card status, as I have, that would rectify this. Also, he had an appointment for a Design your own program one day last week. The trainer was sick, I understand this but I never got a call. I rushed around, having a lot to do, all morning & got there on time only to find out she wasn't there. Very disorganized & unprofessional in...

I think Planet Fitness is great - it's a diverse gym for only $10 per month and a $50 yearly fee and you can't beat that! I love that there is a new Planet Fitness in Sturbridge and this gym has a lot of different equipment and workout areas. They have treadmills, ellipticals, cross trainers, arc trainers, stair climbers and more. There is also two free-weight sections, a variety of weight machines, a 30-minute express HIIT circuit trainingworkout area (where you go from weight machine to cardio by following the prompts of a green and red light), and also a crossfit, full body, ab and stretch area! Also, there's always plenty of machines when I go in the mornings and you never have to wait for a machine. Their bathrooms are nice and have lockers and showers. It's also very clean and the staff is always dusting and cleaning the machines and equipment. Also, the staff is very friendly and helpful! I also love that there is a diversity of people from athletic to just starting out, from big to small, young to old and it truly seems like a "no judgement" zone. If you're looking to get started with an exercise routine and improve your quality of life, then start here! You can't...

leaving one star for the simple fact i didn’t get to go in. as a truck driver i have the black card membership so i can access locations in the 48 states i travel. it’s bad enough all locations aren’t 24/7. i arrived at this location at 6:30pm on saturday as i didn’t check the hours of operation. a young blind head lady was walking up to the door as i was coming up. she looking at me and proceeded to the outer door and looked as if she locked it and immediately turned around and walked off. i thought if they were closing she would have at least opened the door and said “were closing”. so i proceeded up to the door only to pull and confirm it was locked. she just stared at me momentarily from behind the front desk without saying anything or making any gestures. i should have known by her facial expression walking up to and away from the door. this really upset me as it is hard to stay healthy as a truck driver with poor access to quality and exercise driving 11hr days and limited food selection at truck stops. i’m very disappointed at the customer service today. i will definitely be signing up for anytime fitness first thing...