Bluemercury — Attraction in Summit

My friend and I walked into the store about an hour to closing time, and we weren't even acknowledged or greeted until at least 5-10 minutes of me being in the store with a friend. The staff members didn't seem to be doing anything important. In fact, they were just chatting at the front counter. Repeatedly, however, they would very rudely ask if I or my friend needed help with anything. We politely told them that we were just looking. At one point my friend asked the price of eyeshadow primers, to which one of the ladies at the counter responded with "it costs 26-40 dollars," in a very rude and condescending tone that sounded like she thought that it was too expensive for us. The staff would speak to my friend and I very briefly without giving us assistance when we asked and treated us as if we were below them. It is never okay to treat anyone like they are below you regardless of their race, manner of dressing, their accent, gender, etc. None of the 5 members working there on that day could have been bothered to give any help. Not only was the customer service nowhere near up to par, it was nonexistent. In the end, after receiving many dirty looks, we decided to take our business elsewhere. I will not be returning this store, and I don't recommend coming here. Go to Sephora or Ulta instead. They have better selection and much better...

I went to store with my wife on 8/22 Saturday around 4 o’clock. It was horrible experience. We were looking to buy face cream. When we entered the store nobody was around we started looking the cream section and wanted ask for help to get more information about products. We barely saw one employee all the way on the back in the spa area. She was spying on us as if she was trying to catch us in the act stealing or something that’s what it felt like! we kind to feel chocked. Unfortunately she didn’t even greet us. My wife ask her politely may I get information about those creams ? She snarky reply very berif respond and we decided Definetly not to give our business to the store. Employe was absolutely terrible, extremely rude & no idea had a deal with or talk to people. Omg, we will never ever go that store again! We Definetly not recommend...

The customer service was absolutely horrible. I walked in on a Sunday, was not greeted even a hello, just a look of pure annoyance that I was even walking into the store. Luckily I knew what section I was looking for, got what I needed and inquired about one product asking “do you carry Ilia makeup?” And all I got was “No”- literally nothing else- no help in trying to find a similar product that maybe I would’ve bought and brought your store some business. I was so annoyed at this woman’s attitude, like I had disturbed her or something even though she wasn’t doing anything but cleaning a brush...won’t be going back there. Seems like I’m not the only one that had this experience at this store. Should probably look at who you’re hiring a little...