United States Postal Service — Attraction in Sunnyvale

WARNING!!! NEVER COME HERE FOR FINGERPRINTING! - EXTREMELY RUDE AND INCOMPETENT

My husband and I woke up early and went directly to USPS Sunnyvale for fingerprinting. I thought it would only take three minutes, but it ended up taking three hours – the whole morning. The lady at Sunnyvale was not helpful at all. She wouldn't allow us to wash our hands, use hand sanitizer, use tissues, nor even clean the fingerprinting machine. As a result, we couldn't get all green (you MUST get all green to use - and we only know this after being treated terribly).

She was very harsh and even blamed us for taking up too much of her time (?). Whenever we had any concerns or questions, she flatly refused to answer, and in the end, we got six green lights and four red lights.

She asked if we wanted to submit it as it was, and I asked if it would be acceptable. She repeated the same question, so I inquired if others also couldn't get all green. Again, she asked the same question. I then asked if there would be any issues if we submitted it and needed to redo it, and once more, she asked the same question. When I asked if there would be a fee for redoing it if it was declined, this time she responded with, "Fifty dollars for a redo."

Feeling pressured and unsure if the next USPS location would work out or if we would get six or more green lights, we paid fifty dollars to USPS Sunnyvale. Since the lady at Sunnyvale couldn't get even 1/2 of my husband's fingerprint green, we hurriedly went to find another USPS branch.

PLEASE GO TO USPS at SANTA CLARA AT 1050 KIELY!

at USPS Santa Clara, all the staff members were very attentive. They provided alcohol for disinfection, guided us through hand washing, and carefully pressed our fingers on the fingerprinting pad to ensure accurate results. Although the machine had some issues, they remained patient and professional, answering all our questions and making us at ease.

Furthermore, they mentioned that they always strive to help people achieve ten green lights, as many individuals come from far away (since there are few locations for fingerprinting at USPS), and if they can't get all green, they won't charge for redoing it. This was unlike our experience at Sunnyvale.

I mentioned that the lady at Sunnyvale caused me great stress with six green lights and let me decide what to do. However, Santa Clara USPS outright told me that six green lights would never be acceptable, but nine green lights would still have some hope. As my previous fingerprint form was already used for the six green lights, they couldn't redo the whole hand scan, but the supervisor kindly suggested that I request a new fingerprint form through the website. Then, with the new form number, I could get fingerprinted again.

FINALLY

I'd like to say that if you don't understand something, it's okay to admit it. I believe the lady at Sunnyvale may not have intentionally wanted to be rude. Perhaps she didn't fully understand the machine and the process, and the supervisor wasn't there to assist her. So, instead of admitting her lack of expertise, she resorted to being rude to hide her discomfort and make herself look less embarrassed. She could have simply said, "I'm sorry, but the supervisor isn't here today, and I'm not very familiar with fingerprinting. Please consider going to another USPS location or coming back another time."

In contrast, with a larger staff and a more welcoming atmosphere, USPS Santa Clara is undoubtedly a shining example of exceptional service. I extend my heartfelt gratitude to the entire team at USPS Santa Clara for their outstanding efforts and for going above and beyond to ensure a positive experience. Thank you, USPS Santa Clara, for your incredible service and for treating us like valued individuals. You have won my trust and admiration, and I wholeheartedly recommend your services to...

Overall, I am beyond impressed by the level of professionalism and care I have received from the Sunnyvale branch. The fact that I have a point of contact to help with my business needs is above and beyond my expectations of working with USPS.

My driver, in particular, has made my life as a startup business owner so much easier. I moved my business to Sunnyvale from Los Angeles in April and expected to hire someone dedicated to fulfillment, shipping, and making drop-offs at USPS and FedEx. I didn't end up needing to hire someone because of how responsive and accommodating USPS and my driver has been. For a new business with a limited budget this has been huge. It means that I can dedicate more time to getting the word out about my business and developing new products.

Our regular driver offered me his personal cell phone number so that I can communicate with him on a daily basis. He suggested this after I had scheduled a recurring pickup daily (to save myself the time and effort scheduling pickups) but only had packages 4/6 days a week. Now, I make it a point to text him daily with the updated status. If there are no packages, he's off the hook and can save time. If I have more packages that day, he can tell his manager that there is a large pickup and send a 2nd truck. It works so well and I have enjoyed getting to know my USPS driver. It almost feels like how I imagine the 1950s to be when the mailman is part of your daily routine and adds to your sense of community. He asks questions about my business and I feel like he genuinely cares about our success. He even lets me know when he's finishing up in the building's mail room so that I can hurry up and finish preparing orders. When I was on vacation last week he texted a photo to reassure me that FedEx had picked up my packages so that I could have peace on mind! This is a level of service that is unheard of!

I felt like giving this feedback because my impression is that USPS only receives negative feedback from customers. I have seen drastic improvements in the operations and professionalism of USPS over the years and I think this story deserves to be told. It kind of reminds me of the Domino's re-branding when they drastically improved their product/service. Keep up...

This was an awful experience. I had a package that I missed and I went online to have it re-delivered on a day where I would be home from work. The day comes, and I'm waiting around and it never shows. I call the next day first thing in the morning. First I called the one on Fremont Avenue because that is the address on slip. I'd like to mention that they were extremely polite and had three people looking and could not find the package. He said I would have to call the main office and have them look into it so that they could get ahold of the courier.

I called them and first the woman cut me off and then asked me what my problem was again. She said that they didn't have a request for re-delivery listed for that address. I asked her if it would help for me to give her the tracking number as it says on the tracking website that the request for re-delivery went through. She groaned in exasperation and took the number and asked for my address again, accused this of not being my package because the name on the package is "Jess" and I am a woman, and then said she would talk to a supervisor and he would get back to me.

Six hours passed. It got to 4pm and I wanted to make sure there was progress. When I called the same woman didn't seem to remember me and I gave her the information again and she forwarded me to the supervisor who had never even heard of this situation. I gave him the details and then he said he would look into it. I asked when I should expect to hear back from him seeing as they close in two hours, he said he couldn't give me an answer for that and asked me to call the first facility again because this wasn't really his job. When I asked if there was another manager I could speak to he said that the manager was out and he could take a message but didn't...