Bristol Toyota — Attraction in Swansea

Update 9/12 - I had spoken to different members of the Bristol team. Apologies and resolutions were put in place by multiple members of the team. One being a refund of certain services and another being a 250$ credit to encourage our return. They also acknowledge they did make attempts to contact me. I was told the service rep who made outward statements about my invoice was addressed. I will be even more vigilant moving forward with any auto services. That said, I appreciate John for accepting my suggestion to edit the automatic drop-down “customer requests “ a particular service when it is actually the TECh who makes the initiation of an additional needed service. This is more transparent to customers reality . Thank you all Thurs 9/7- Service department issue sienna van 48K service/inspection sticker .quoted just under 600 . I was called back to service rep who said the brake fluid and the differential fluid must be changed and that the AC needed to be flushed among other things.. @ 1000 $ I said to “go ahead and take care the services that the vehicle needed” and signed the OK. I happen to walk up behind my service rep to let him know I’d be outside & overhear him as he is speaking to the female employee in the adjacent cubicle telling her about how he increased my invoice from 500 to 1000 ! I could not believe what I heard oh yeah? I told that service rep to printout all services EVER performed on the vehicle @ Bristol Toyota since its purchase. I cashed out: . Take the paperwork home and start reviewing. My invoice stated that “customer notes odor from AC unit..”. Paperwork was falsified to justify the repair!!!!!!!!!!!!! - I was told by the service rep that it had to be done. I was also told that my filters had not been done since 2020- and needed changing. Upon LATER review, we had changed cabin filters in 2022. I had to call other Toyota dealerships to confirm when the ‘ up charged’ brake fluid and differential fluid was scheduled to be changed based on manufacture maint. schedule . It was confirmed by a neighboring Toyota dealership that the scheduled maintenance for my vehicle make model and year was at 100k. Ours had less than 50k I contacted BRISTOL TOYOTA AT 2 pm on Thursday with all of these concerns and some concern as there is not enough characters to write about (I tried) .. left detailed explanation to one person on service side And on Friday spoke to the sales side (who was following up on my time with sales person Mike who was just great in sales ). Both said they would let someone know and they would call me back. Aside from the generic auto followup texts, I have nothing from anyone. I was told on Friday that my info would be given to service manager Paul who works Sat. 9/9. Over 48 hours have past - crickets. I feel the actions of the service rep, and the utter lack of engagement of the dealership itself illustrate these practices to be highly inept, predatory, dishonest, manipulative and deceitful- I felt completely taken advantage of and If he thought because I was a female that I would not know any better he found the WRONG female. And the worst part??? The avoidance, the lack of concern empathy and utterly disgraceful way they ignored my concerns, exemplified by not returning my calls or even sending an email to initiate discussion. Had they done so, addressed my concerns and corrected any issues I would not be writing this as I FIRMLY believe in Giving the business the opportunity to make things right before...

Disgraceful customer service. They have been practically spamming me to come into get my car serviced, I finally had a chance to pick up the call and the person I spoke to had to figure out what I needed and if it was still covered etc (it's leased so up until this point all my services have been covered). This was not a short phone call, and I specifically asked how much the oil change would be since it was no longer covered ($39.99). According to the sticker my car needed an oil change. I had to move my appointment an switched it to a morning drop off. At drop off, I had to confirm what service I was getting and write all my information down and noted OIL CHANGE ONLY(extra step for me, usually there is a form printed and you sign off on the service, was told this isn't true apparently). Then I get a text going over all the extra stuff they want me to get and noting the oil change is $67. So I call and spoke to Stephanie who just robotically repeated the same thing over and over until she sent me to a manager who said I was booked for a tire rotation and $39.99 was the tire rotate price, I never booked a tire rotation, maybe that's what I was due for but I never asked for that service, I asked for the oil change price. She said she would listen to the call, no idea if she did or not. Maybe I misunderstood but no one could explain this before they did the oil change. I don't work there, I don't study the toyota service schedule. She said the check in agent wouldn't be "combative" and tell me I'm wrong, interesting choice of words?? Simply explaining something to a customer shouldn't be combative. It was all pushed off on me that I didn't spend time with their service people at time of drop off to discuss what was going to happen... I already spent time making the appointment, I don't need to be sold on all their services. I simply tried to provide feedback about how frustrated I was with their communication, I never raised my voice, swore or even asked for a discount and because I was displeased and questioned them Rebecca dropped me as a customer, made sure to highlight it on the paperwork too. They comped the whole thing so I guess that's good for me. I was also planning to trade up for a 4Runner but I will take my business elsewhere. Hope this...

Went to get an oil change. Car had been making increasing amounts of noise while driving, and needed wipers. Got the oil change, but found out I needed a new transmission. My tech advisor was Stephanie. Went into the mechanics' area to talk to who worked on my car, Peter, and he said, "it may be a week, it may be a month, but the transmission is going to go". 7200.00 dollars...ouch. So, I mulled things over because I hadn't budgeted for that in anyway. While there, I took a look at new and used cars and thier prices. Mileage was excellent on the new vehicles, but much more than I paid for my used 2017 Corolla IM last year at a different dealership. Was not finding the right combo of car and price. Was about to leave, when I saw someone test driving a used Camry XLE Hybrid. She came back without buying it or putting a deposit on it the salesperson I asked said, so I checked it out. The year was 4 years newer than mine, it had 100,000 miles less, and had some safety features I had been noticing would be helpful seeing I drive in Boston. Took it for a quick spin with my salesperson Alex. He showed me different things that I didn't have on my Corolla both safety related and some comfort features. I was mostly interested in the drive. It Seemed smooth enough. I had a Manager, Keith, run my credit and run some preliminary numbers. I knew my credit was shot. I had a shot to get bought, but it would require half down in my case. There was an upside in changing cars, because it was something much nicer. Then there was putting 7200.00 into my Corolla IM with 151,000 miles. Went for the car I just drove. Finance man, Jimmy Lane, got Me approved eventually at 12%. That was better than the 18% I had been paying. So, within a few days, I came back with the deposit, rhougg I made sure I left a partial deposit that night. I got approved at a lower rate, got a more comfortable car, nice color combo of black on black with leather interior, and I'm just waiting on new plates that show my car's electric. No pressure. Moved at MY pace. I took everything in a casual kinda' stroll mode. If I got it OK, if not, than I'd have to try something else. Didn't have to go to a plan B, got the car, working to make sure my first payment is on time. Oh, and I'm averaging 46...