Tavares Crossroads Veterinary Clinic — Attraction in Tavares

In April 22 2025 at 2 pm my Service dog Echo was schedule for a few medical exams about being slow and breathing issues. After the presentation of all medical exams to do, with my agreement in the cost for $ 1151.38, Jenna Mollman proceed with the exams. After the result emerged our suppositions were correct, DCM ( Dilated cardiomyopathy). At that moment Jenna Mollman authorized the medication for control the DCM, (Pimobendan) 15 mg every 12 hours and a diuretic to remove any liquid, from organs. At that moment we specifically ask, ( there is any side effects, any special attention, or any special care?) She and her assistant replays (NO). We ask again, adding if the pimobendan can be administrated with the diuretic at the same time, they replay, (YES). Next day April 23 2025 at 12:02 pm our Service dog Echo died in our porch. My wife contact the clinic informing them what just happen. I put my decease dog in my car taking him to the clinic in order to prove Jenna Mollman and her assistant, how mediocre and unprofessional they are. Next day i contacted the owner of the clinic, just to see if this incident was a mistake, an accident, or a common practice. I ask the owner, ( are you aware about the situation with my dog?). She replays ( IM very aware), with the attitude of the most entitle person in the planet. The entire conversation she was screaming in desperation for make me feel guilty of my own questions about her position in this incident. After spoke to her (The owner) i was convinced, she, is the problem of this clinic. She and her institution don't take any responsibility for any negative outcome. The personal in this clinic will manipulate your sentimental attachment, for inflate your bill as much as possible, that is all what they care. However i was happy with pay anything for a solution. The solution obviously was to ending the life of my dog one week before his 7 birthday. All that i received, from the owner and Jenna were excuses and blame throwing in my Dog diagnostic. They charged me $ 214, for 42 tablets of Pimobendan, with only 32 in stock; and $ 175 for a remote consultation with a radiology. Obviously these two services, were out of the question in April 23 2025 at 12:02. My dog's appointment was cancel at the moment that is was certified dead by Jenna Mollman, but, not the services no longer need it. They never contact me about nothing. I was the one that requested talk to the owner about this incident. The entire point of this publication is: We paid to a "professional" to diagnostic and repair a medical condition. This "professional: failed big time in diagnostic and remedy for my dog condition. At this moment no more details can be expose or describe for legal reasons. This is not a legal advice or recommendation to anyone. This is my personal experience dealing with the most unprofessional personal in the veterinarian industry; and my constitutional rights, base in my freedom of speech. Thanks for the time to read this...

Completely unsatisfactory experience. Prior to the incident in question, my pet was treated at the Leesburg Vet Hospital, where they provided excellent care. Following their recommendation, I scheduled a follow-up appointment with our primary care veterinarian at Crossroads Vet Clinic in Tavares.

During this visit, we were informed that our pet had Type 1 diabetes. However, despite the seriousness of the diagnosis, the staff failed to demonstrate how to properly extract blood for glucose testing. Instead, they simply informed us that each test would cost $120 and that every subsequent visit for blood testing would require a full exam, priced at $65. Later, after consulting other veterinary clinics, we learned that if you’re an established client, many clinics only charge around $5 for a simple blood test—unless you opt to install a two-week continuous glucose monitoring device, which is an excellent option but was never suggested by Crossroads.

Left without proper guidance, my wife and I had to take matters into our own hands. Thankfully, my wife works in the medical field, so we conducted daily testing ourselves. After three weeks of consistent monitoring, we discovered that our pet actually has Type 2 diabetes, meaning Crossroads provided us with an incorrect diagnosis. This level of inaccuracy is extremely concerning, especially given the critical nature of diabetes management in pets.

Additionally, the clinic recommended using “water pellets” for our pet, which turned out to be completely ineffective. After contacting several other veterinary clinics, we confirmed that these pellets are widely regarded as useless and prone to leaking. Crossroads’ failure to provide accurate information and appropriate treatment options highlights a serious lack of professionalism.

What’s most disappointing is that despite their errors and our request for a refund, they outright refused. I care deeply about my pet and would gladly pay any amount to relieve their pain, as money is not an issue—our pet is even covered by insurance. However, diabetes is a serious condition that requires competent care, and unfortunately, Crossroads Vet Clinic did not meet even the most basic standards.

I strongly advise anyone considering Crossroads Vet Clinic to take their pets elsewhere. This experience has left us deeply frustrated and concerned for the wellbeing of other animals...

I've delayed leaving the review until the issue with my cat was resolved. Thankfully my cat has now fully recovered, unfortunately it was no thanks to Tavares Crossroad Vet Clinic.

After 2.5 months with TCVC there was no progress with my cats condition. I brought him to a new vet (Animal League Wellness Center) and after 2.5 months they had the issue completely resolved.

On top of this the Doctors at ALWC went over my cat Larry's records from TCVC with me and the consensus with all of them was that TCVC did everything wrong. And of course I am more inclined to believe ALWC since they were the ones who helped my cat.

TCVC gave my cat the wrong kind antibiotics for the type of wound he had and the wrong dosages for his weight (thats why his infection wasnt going away not because the bacteria was resistant which is what TCVC told me.) They were giving him the wrong type of laser therapy for his wound (which TCVC peddled to me nonstop over text, phone, and in person. Telling me his wound would never heal if he didnt get this laser therapy every other day.) They sutured his wound shut too early which caused it to reopen within a few days (not enough skin to actually close the wound, TCVC insisted his sutures coming out was not a big deal and completely normal.) They didn't place a drain in his wound while suturing (his sutures were leaking with fluid. Again, TCVC insisted it was normal.) They never did any blood work on him which unbeknownst to me is a prerequisite for the surgery he shouldnt have had in the first place.

It was validating, comical, and scary to see the looks of bewilderment on all the vet techs' and Doctors' faces at ALWC when telling them about everything that had happened at TCVC. I was really convinced it was a fluke that my cat's wound wasn't healing and not that he was receiving improper treatment. I am afraid for any pets being treated here.

Editing this to add:

Before the Larry ordeal I brought my other cat Stinker to TCVC, one of my concerns being his loud breathing. Dr. Mollman told me it was fine. Yesterday I brought him to ALWC to look at his eye. While examining his eye Dr. McGregor mentioned his loud breathing to me. He has asthma. Do not bring...