GameStop — Attraction in Tempe

Edit/Update!!!

It was great, overall experience was nice great selection and great staff. I look forward to shopping there in the future.

Edit/Update-

11/30/18- I did the review above. I was looking for a PS3 controller only made by Sony not a 3rd party manufacturer. At this GameStop I bought a red PS3 pre-owned dualshock 3 controller. When I got home the controller worked except for the L2 button. I paid $30 before tax for a pre-owned controller that was not checked if it was working properly before selling. I also renewed my pro membership. Initially walked out of there spending roughly $50 bucks then return the PS3 controller dualshock 3 on November 31st an got the cost of the controller back. Come December 1st I decide to buy another controller I figured maybe it was just defective and they didn't check. Fine mistakes and oversight's happen. As I'm writing this updated review I decide to spend roughly another $30 for pre-owned PS3 in this case it's a sixaixs dualshock 3. So initially downgrade from the the newer dualshock 3 version for the PS3. As I connect it to my PS3 I realize that all the buttons work properly except for the internal functions If I shake the PS3 I don't have to push any buttons because shaking the PS3 controller is apparently the home button the L3 button the R2 button the L1 button. And squeezing too hard on the grips of the controller surprise surprise the controllers I can fire my weapon or it's the acceleration of my car when I'm playing racing games are first person shooters. It's defective controller and I'm baffled that GameStop didn't know this about a pre-owned controller or it wasn't noted anywhere that hate this controller doesn't work why are we repackaging it selling to some of the ram customer it was returned for a reason so I'm hoping they don't resell it.

The one thing I've noticed when it comes to game stop and pre-owned items you guys are not doing your job as far as for checking if accessories properly work. Typically the culture of GameStop if someone returns a pre-owned item and something is wrong. You guys need to stop accepting pre-owned products or make sure that they work properly. This is the second time this has happened and probably going to be the last because you just might loose a customer. Now I understand why Amazon is literally outperforming GameStop and everything is going digital because for some odd reason companies like GameStop is accepting pre-owned products and not checking if they work properly. So tomorrow once again on December 2nd I'm going to have to return a controller that doesn't properly work because GameStop accepted a defective device and if they did refurbish and check this device they obviously did not do a good job doing so. I understand that is a pre-owned product but if a pre-owned product does not work properly do not sell it to a customer if it is refurbished make sure it works and show that to the customer that it works because otherwise you're wasting the customers time and it is poor customer service for a customer to return a product that you were selling in the first place. If anything GameStop needs to start testing the controllers and systems to make sure that they work if...

If I could give it a zero- I would. Pre-ordered a game for an exclusive item, took time off of work, and an hour later the employee still hasn't opened the doors for business. It opened at 10am. I have to drive to another Game Stop, buy it OUTRIGHT AGAIN, and THEN wait for a refund when someone FINALLY opens the door to the store. I seriously doubt the Company that runs these stores give one whit about our time and money wasted for an irresponsible employee. With all of the unemployment in this Country, you'd think when someone has a job they'd work with ethics. Thanks, Game Stop, for the loss of time and money for a game that was already expensive. I particularly like the long wait on your customer service line. *Edited to add: A big thank you at Corporate Game Stop for Carlos. He was amazing and his customer service skills are nothing less than stellar. A quick call to Game Stop Tempe Marketplace yesterday after everything died down showed that my original review was spot on. Even after knowing the wait in the sun my husband endured, I got not one apology. I expect an apology from the store manager. The supervisor at Corporate was not responsible for this- the district manager is the one...

This was terrible. I have been going to this particular GameStop location for a few years now as it absorbed the majority of employees that worked at the game store I used to go to. They really helped to turn the place around, especially in relation to customer service. Recently they screwed up one of my limited edition pre-orders and sold it without even calling me! Not only did they refuse to fix the problem but didn't offer to rectify it either! They (all 3 people behind the counter) just sat there and said there's nothing they can do. Not even so much as a hey sorry dude take 10% off a game. Here's a free magazine. Not even an apology!!! The main guy just sat there with a lackadaisical attitude and says "Well I guess I can e-mail the warehouse if you want, but I don't really know what else to do. Try getting here earlier next time." Earlier? Are you joking? I was shocked. I didn't pre-order and pre-pay for a game so you could sell it to someone else. No, I'm pretty sure I did that to secure my copy of the title that I wanted. Needless to say I've cancelled my remaining pre-orders and won't...