Hilton Garden Inn Phoenix/Tempe ASU Area — Hotel in Tempe

I'm amending my original review because of the staff here... they are so amazing and who ever owns this place should be grateful that they've went above and beyond even though they were set up to fail. Their attitude and composure is unmatched. Ownership should be grateful for their staff. They all deserve raises and kudos.

I first want to say this is not their staff because they have been very nice and did what they could to make it up, but management/ownership obviously set them up to fail. I don't blame the workers, it all falls on whoever is "managing" this place as I regularly stay at Hilton's and have NEVER experienced these issues and consistently have great staff members who are trained well.

I'm staying here now. Yes it's new and looks good, but they have A LOT of kinks to work out. They opened a couple weeks ago and it's obvious... perhaps should've had a soft opening.

If you plan on staying here on business and utilizing their internet think again. It's worse than dial up. In and out. Couldn't even have a conference call through Skype without numerous issues. Took me 10 minutes to save a document.

Workout facility is accomadating, but their water dispenser was broken... how that happens after 2 weeks is beyond me. One thing a person would like when working out is water.

Then I ordered room service... Took and hour to bring me something that literally wasn't even on their menu??? Your guess is as good as mine. Waited another 45 minutes to tell me they thought I didn't want anything even though I clearly said I'm starving and just want what I ordered. It's disappointing to say this because the Samon dinner I had last night was delicious!

Also digital keys didn't work and missing items from their menu... after two weeks of opening... management needs to do better. First impressions are everything.

I travel nearly every month for work and all over the country... I hate to leave negative reviews, but you should be aware of what you're walking into. Maybe give it a few months and see if they actually address their issues. It'd take some convincing for me to stay here...

Truly pleasant experience! After having to find another hotel room rather suddenly in order to stay in town to conclude some business, I was able to book a room last minute here for my best friend and I, and I definitely didn’t regret it! The prices booking online were perfectly reasonable for such a nice location, and the employee I spoke to when calling ahead to confirm my reservation and the accommodations for my disability, a lovely young man named Brandon, was personable, kind, and really went above and beyond to make sure things went smoothly. I was unsure how much longer my business in town would be, so he helped me to pre-book two nights and leave a foot in the door so to speak in case I needed longer while giving me the option to always change my booking if need be. Additionally he was pleasant to talk to and made no unnecessary or inappropriate remarks about or towards my service dog. The hotel itself was modernly chic in a way that leant to both a feeling of impeccable cleanness in its chic design but also homey coziness. The room and bed was perfectly comfortable, and happened to have a wonderful view to watch the sunset over the skyline of Mesa in the distance. To top it all off, there was a nicely stocked (if hotel-priced) little store in the lobby where breakfast was offered, ample parking, speedy free WiFi (with options for upgrades for those that might need more bandwidth for some reason), a heated pool, and several small shopping centers in walking distance including a Target for any forgotten travel necessities. The hotel was wonderfully accessible for disabled travelers, down to specific rooms for extra accessibility if needed, for example to make more room for wheel chairs or other mobility devices, or a room with a doorbell that flickered a light for deaf guests. All in all, my stay was perfectly pleasant, and should I ever need to stay at a hotel in the area again, I’ll absolutely be...

I travel often and rarely write negative reviews, but this Hilton Garden Inn experience was so bad, I feel obligated to warn others.||From the moment we arrived, it was one problem after another. Our first room’s lock was broken — you could literally push the door open. The A/C didn’t work. At 2:30 AM, I requested a room change.||The only option was an ADA room. It reeked of rubbing alcohol so badly it burned our eyes. The blinds didn’t work, and they gave me clamps to open them — which I couldn’t use due to arthritis. Worst of all? There was food left under the bed. When I reported it, the front desk supervisor, Brittany, told me they only do that kind of cleaning on a “rotating basis.” That’s not acceptable — rooms should be cleaned after every guest.||The showerhead was full of buildup with no pressure. They promised it would be replaced. It wasn’t. Just scrubbed with harsh chemicals, making the smell worse. I had to go buy deodorizer just to sleep.||We were moved again — our third room in four nights. I sent seven emails to management. Not one reply. No one offered help with luggage. No apologies. Staff acted like I was the inconvenience. Sydney rolled her eyes when she handed me the keys and told me it was a “miscommunication” why no one ever came to fix the smell in our room. ||The pool area is also unsafe — there’s a 2-inch gap around the edge, either from sinking or shifting pavers. A trip hazard if you’re traveling with kids.||To make matters worse, I had to split up my three young children because they took away our connecting rooms. I was alone with them visiting my elderly grandmother in failing health. I didn’t need added stress, but that’s all this hotel gave me.||Do yourself a favor and stay anywhere else. The difference in service at Homewood Suites next door is night and day. The manager there was outside greeting guests, chatting with staff — the kind of experience Hilton should...