Levittown Lanes — Attraction in Town of Hempstead

We’ve been at Levittown Lanes a few times over the years, even hosted birthday parties there. The place itself is outdated and rundown compared to other bowling alleys in the area, but it’s got bowling lanes and it’s cheaper so that didn’t keep us from coming back. The 2-star rating is due to the terrible customer service provided by who I think is the supervisor, Mike. We’ve seen him there during some of our visits and he’s not warm and fuzzy, but he usually gets us our lanes and completes the transactions so it’s nothing to really complain about… until our experience today. From the moment we walked it to the almost empty building, he was rude and made us feel like we’re bothering him simply by coming in. We got our shoes and lanes, then we were told that our gift card couldn’t be applied to our games without giving us any valid explanation. Mike’s suggestion is for the purchaser to call the GM on Monday to ask for a refund. We asked if it’s possible for him to ask the GM if there’s any way to troubleshoot the issue because we’re sure we’re not the first gift card users and this was the second time our large group was attempting to bowl and use the gift card. After a quick call, he returns with a solution and voila, we can go ahead and bowl. Mind you, my group ignored Mike’s rudeness throughout the exchange. The balance of the gift card could also be applied towards our food purchases so Mike had to tell the concession worker what our available credit was but told him the wrong total. At the end of 2+ hours of bowling while I was settling the food tab, I went back to the Mike to confirm the gift card balance, and he was just a jerk… he insisted on “helping” me ahead of a group that was at the counter first, wouldn’t let me finish my sentence and instead assumed he knew what I was trying to say. At that point I’ve had it and spoke above his interruptions, which is when he realized he gave the concession stand worker the wrong available balance. He didn’t apologize for his rudeness, told the server the correct balance amount, and then proceeded to help the other group. I went back to the concession stand with the worker, thanked him for his help during our visit and handed him a tip, then I apologized for the uncomfortable exchange I had with the supervisor. Mike came over before I left the food counter, and I told him directly that he shouldn’t work in customer service if he’s going to treat the customers the way he was treating anyone that came to the main desk today, and left. There’s still a small balance left on the gift card but we won’t be going back after that...

Husband and I wanted to join a league here after moving. Both of us have played in leagues across the country, so we both were very familiar with league play.

Apparently Long Island has their own set of rules, in particular a two lane courtesy which was not voted on at the beginning of the league, is not in the house rules and is not listed in the official PBA rules.

What upset my husband and I most was when one of the other league members on another team tried to lie and say it had been voted on at the initial meeting, which was of course total b.s. but then the same league member proceeded to accuse us of starting trouble...as if to suggest that we were supposed to know about their unwritten rule regarding two lane courtesy. The general manager of the bowling alley did not even mention it to us, he just assumed that we knew about it.

Our opinion is that two lane courtesy is a complete waist of time and is unnecessary.

That is when we both quit the league and left. I will also mention that their food is severely over priced... $4.00 for a large...

This place is absolutely chaos. We called and they said the wait is first come first serve. When we got there, the guy took one look at us and said it was a 30 minute wait. We waited 30 minutes and nobody called us or anything. When we went back to ask, they told us rudely that they had put the reservations that had just come in before us and that we had to wait 1 hour.They never told us we could reserve nor did they tell us that they had put reservations before us. They had us waiting for another 30-40 minutes putting people who came after us before us. A group who came after us were placed before because they were told they could reserve online. When we were finally called, the front guy was rude to me and my family, giving me an attitude for asking questions. I understand that things can get busy but that system of having people who come and wait on the back of the list is terrible.If the reservations were reserved hours before, I understand but I don’t understand how someone can reserve for that exact time and get ahead of the line. Never...