Nassau Hobby Center — Attraction in Town of Hempstead

Brought a Lionel LionChief+ in for repair as it was derailing. They took it in and was told would be about a week. Two weeks later I called and they said " Oh yeah it's here, it's done. Thanks for not calling that it was done. Paid $45.00 for repair, No problem, thought fair price. Brough it home, no change still derailing. Went back store, was told "we don't repair modern Lionel!" Took out receipt and said then why did you charge me. Silence. After 35 mins of two employees just yapping with a friend in the store, one of them starts to look online for issues with my model and finally says it's the traction tires that Lionel packaged the wrong size with the trains when shipped. So they did nothing and found the problem and offered not refund for not repairing. Even worse when I ordered myself the replacement traction tires from Lionel and went to install, I found their "repair" person stripped that threads that holds the motor to the truck leaving motor very loose. To sum up they took $45.00, Fixed nothing, said they don't fix those when brought back, Ignored me for a 1/2 hour, Offered nothing when the repair was not done, Stripped the threads making me buy additional parts to complete repair. I can totally believe the other low reviews, and as for being a courteous place to shop, as all one stars are right on in that department. Now at a train show, I was told by a manufacturer's Rep. that they have heard the same complaint from other customers, and it seems the place is not the same as when older generation was more regularly there. Enough said. To follow up, no, I'm not confusing with another train-shop, as if there are so many in Nassau County. I think I know the town of Freeport as I lived there for over 20 years! I have the PAID Nassau Hoppy receipt to prove my statements. I brought my LionChief+ Burlington into this place for the repair. It was NOT repaired in any way and the threads on one motor truck was stripped by the...

Do not go here. First the customer service is so rude. Second they have "sales" that are not real sales. Everything is way overpriced. You can get the same product for $120 cheaper everywhere else. I asked about a new train coming out and the response was, " how would I know". What kind of customer service is that. Save your money and support other hobby shops. Not a rude overpriced one. The way they run their store is horrible. They are so rude.

To the shops reply: I went with a few friends to your shop. I did not know you have to personally speak to me. I was not aware that your shop personally greats everyone and asks for their name. That would of been nice if you did. Compared to Nicholas smith, grysboskis, even train world. There are many railroad items priced very high. I'm sorry that you are upset about the truth that I ran into at your shop. This is to post experience others have toward your business that is what "review" means. I am not the only one writing negative experiences. If you scroll down you can see many other in satisfied customers and they are from months ago. If you had competitive prices you would of got not only my business but a lot of others. $650 for a BNSF Lionel ES44AC is not a "sale" price at all. These are selling for over $100 cheaper at other stores. Your reply seemed very aggressive towards my review. I will contact...

I thought I finally found a place that I can go to for my own personal needs and for me as a technology teacher. What a let down... I went in for a school rocket project for my students. Bought a bunch of rocket stuff and blatantly asked the clerk if I could return it after their 7 day policy because I won't know if it will work out by then. The clerk said no problem as long a nothing is opened. I even made it clear that it could be a month and he said just don't open it. So I bought it. A month later I go to return everything and the owner flat out says no it's past 7 days. I explained the situation and told him that school funds were used and that I could get written up. He laughed in my face and what school is that? This is one of the worst business owners I ever had to deal with. The lack of compassion and understanding is insane. He could have had an account for life with my school but now all he has is his bad attitude, terrible business practice and one less costumer. Never go here. Go to Willis hobbies. Unless you want your 3yr old daughter and your day ruined. Oh yea my daughter was with me as he ignored me and put his terrible...