I’ve given this salon so many chances as it’s close to my job and my home. The owner has always been super sweet to me and a few of the other girls as well. However I’ve had more than one unpleasant experience here and enough is enough. The first time I had a broken nail and came to get it fixed, the woman who fixed it kept insisting I change all my nails because she claims they didn’t have the color I had. Mind you the woman who originally did them just mixed a glitter with a black polish to get this color, which I told her. She rolls her eyes and proceeds to try to mix it, I tried helping because I saw she was annoyed so I simply told her just add one little drop of the glitter and she says to me with the nastiest attitude and look “do you wanna do it yourself?!?” I’ve never been spoken to with such disrespect as a paying customer. I’m not the type to complain or cause a scene so I let it go, let her finish, TIPPED , and left. Came back again the woman doing my pedicure accidentally rubbed the bone on the inner part of my foot with the nail file, it scraped the skin and I still have the ugliest darkest scar there from this incident and STILL NEVER COMPLAINED. Came back again a few times, the next time I showed them my inspo pick they told me they don’t have that color.. it was a light baby pink… a good nail tech would help me find something similar to what I wanted instead she just gave me an attitude and started painting with bubble bath without my approval. Again I stayed quite, paid, TIPPED, and left. Again I came back, the girl who did them was really nice actually but I noticed they don’t tell you wash your hands after filing and drilling, so there’s nail dust on her hands and mine while she’s polishing. This obviously leads to a bumpy nail job with little bubbles in the nail. I ignored it and left. I came back got a French the shape was awful and broke within a few days I came back didn’t even mention it just asked for a fill in. The girl was sweet but had the same issue with the nail dust. Didn’t realize how sloppy the job was until I left. There’s was bubbles in the chrome the shape was uneven and the gel was not filed down enough it looked bubbly and thick, and super sloppy with gel on the corners and a dent on the thumb. I actually came back and complained and instead of just getting someone to redo them she tried filing off the excess gel on the sides and when I showed her the dent and bubbles she said she didn’t see anything.. At this point I’m trying to be as nice as possible I get how irritating customer service jobs are so I said I just want them redone I’ll even pay ( mind you this set was 85$ plus tip that’s 95$ on nails I absolutely hate ) she told me to sit and wait. Another one comes up to me and tells me it’s too late since they’re closing soon can I come back. I agreed, and just simply left. No arguments no fighting. I went home and thought about it, as a customer that’s always been polite, never caused a scene, and I’m clearly unhappy, if I say I’m not happy with the service REDO IT ON THE SPOT. Don’t question me, don’t say you don’t see what I see, and don’t ask me to come back later. I’m a paying customer I deserve the results I expect, and if my expectations are not metthe service provider should do everything in their power to make it right, simple rules of being a business. I ended up filing them down on my own, sad to have to pay for my nails and then need to try to fix them on my own. I’m very particular with my nails I don’t like sloppy work and If I’m going to “professionals” I expect professional work. I never mention prices I never ask about pricing I’m always willing to pay whatever just to get the nails I want. As I was filing them down the gel on top was so thick my nails look like I did them at home. There’s maybe 1 or 2 amazing techs there, but as for the ones with the nasty attitudes that have an issue with every request, awful customer service. I had enough, will not...
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