Dogtopia of Bethpage — Attraction in Town of Oyster Bay

Unfortunately I do not having many, if any, kind things to say about my experience.

My dog stayed at Dogtopia for 9 days, during his stay he was never provided with his bed or blanket that we left with him at drop off. I know this because at pickup the incorrect items were brought out to us, after saying that was the wrong stuff the correct stuff was brought out and we were told "oh we didn't know who this belonged to" and it had a piece of tape on it with DogName???. They could have called us and asked what his items looked like.

When picking him up, he was standoffish and exhausted but we chalked it up to him playing more than he typically does for 9 days. He fell asleep immediately when he got into the car, woke up to walk in the house, and stayed asleep until the next morning. He woke up the next day with a runny nose and goopy eyes. Our dog continued to be exhausted for the next 48 hours, including the other symptoms of runny nose and goopy eyes. Finally came the labored breathing, cough, and reverse cough.

We took our pup to the vet where he was prescribed antibiotics to treat kennel cough. After our dog being home and sick for 3 days, the two other dogs from the household started showing the same symptoms and got brought into the vet to be treated. They were also diagnosed with kennel cough.

After getting a diagnosis, I called Dogtopia to let them know that our dog that stayed with them has been diagnosed with kennel cough so they could inform other dogs that he was in contact with. Of course a sick dog is upsetting, but things happen you cannot avoid all illnesses its just like kids getting sick at school!

Besides being sick, he is extremely skiddish and standoffish since returning home from his boarding stay. Prior to his stay he was active and outgoing.

They reply we got is why this review is SO negative. The managers and owner BOTH told us on various phone calls that "No dog has ever gotten sick from our establishment", "Your dog was probably sick before he came", "Your other dogs probably got him sick" etc.

There was little to no care about how our dog was/is doing, there was a strong refusal to cover our vet bill, and just a complete denial for any responsibility.

I will never recommend Dogtopia to anyone for the lack of compassion or...

We were taking our dog to Camp Bow Wow in Hicksville until we ran into a few upsetting issues with them. We have since switched Dogtopia in Bethpage and couldn't be happier so far!

We have a Vizsla, and he is a high-energy dog. Our previous day care kept putting him in the crate because of his energy. We check in regularly at Dogtopia and ALWAYS see him out playing with other pooches. It's very clear that the people at Dogtopia love our dog and care about him, and that couldn't mean more to us.

We very highly recommend this place for day care and overnight stays, especially if you have a high-energy pup like ours (if you don't, they have rooms where lower-energy dogs are comfortable). So far, we have nothing but great things to say, and we've been going here for weeks now! Very happy with this place!

UPDATE: It has been a few months that we've been taking our dog here now, and the place just seems to get better and better.

We were concerned that the staff would lose interest in our dog after our experience at Camp Bow Wow in Hicksville. However, they seem to love him more and more as we continue to go. They know he loves bubbles, so they play bubbles with him and invited him to their bubble day. I also hear them talking about how playful he is and how much they love that he gets other dogs to play.

After several months, we're STILL enamored with Dogtopia and will continue trusting them with our pup (a HUGE deal for us) for many more to come.

EDIT: We're still thrilled with Dogtopia of Bethpage, and our opinion of them has not changed in the slightest. They still LOVE our dog and treat him so, so well. I had to jump in here to add something, though. Our pup injured his hip (unrelated to Dogtopia!) and can't play or exercise for a few months. I called and asked if we could cancel our subscription for now. The manager sent over a cancellation form. I forgot to send it back, and they CALLED ME TO REMIND ME to send it!! Not only do they care about our dog, but they care about US more than they do our money. More than ever, I recommend Dogtopia of Bethpage! We won't send our pup anywhere else for daycare or...

WARNING!! Do not take your dog here. Read all reviews on Yelp, and Glassdoor (past employees admit through reviews they are instructed to lie to pet parents, not disclose if their dog was attacked). Only given one star as required by Google.

We normally take our pooch to another doggy day, but due to the holiday weekend and needing to travel out of state for a family emergency we decided to try Dogtopia of Bethpage.

We were lured in by the sense of security with the cameras and the staff. This was our biggest mistake.

When we picked up our dog same day a little bit before close, we were advised that our dog received scratches and protocol required they "wipe it with a cloth" and "place liquid skin" on the area. I asked if our dog required basic first aid why were we not informed and called. I was told it was protocol, and the scratches were small.

Once we saw our dog, I informed the front desk woman that this was not a scratch, but a laceration and we should have notified immediately. Our dog was fearful and wreaked of urine. She had deep lacerations on the pads of her paws, they were ripped, bloody and red. I further inquired how this could happen if dogs were constantly supervised. She had no answer and only offered to have a manager call me back on Monday.

After some additional calling I eventually received a call. The manager could only apologize and said our dog was injured during rough play. I again inquired how can there by rough play if all dogs are being supervised? Also, how did the pads of her paws get shredded and torn up. No answer was provided. Clearly the manager could not tell what happened and had no answers. I told her "sorry" was not sufficient and it was not good enough.

Our dog could not walk properly for two days following her visit. We had to keep her paws bandaged.

Please note we had requested several times to have access to access to watch while we were away and check in. It was not provided. They have also not provided the footage after the fact.

I have requested a call from the owner of the franchise three times and the owner has not...