I am not sure of where to start. We stayed here before with my husband in October of 2022 & had a great experience, so I was excited to take my teenage daughters here for a girls' weekend. I am going to be 100% honest & as accurate as I can be.

I spent $611.82 booking the trip through Agoda. When we first arrived, they could not find our reservation & was honestly worried maybe we got scammed. The front desk lady checked with her supervisor, & she found our reservation & put us in. We stayed in room 250.

The room is like the other room I have stayed in in the past. Two queen sized beds & a pull out couch. Very spacious. The sink is outside the bathroom, which I always thought was weird, but it's doable. There is a refrigerator, microwave, & the TV. Our big issue with the room was the toilet. After being on the road for a couple of hours, obviously, we had to pee. The problem is that the toilet water went down really slow, & the toilet paper would not go down. After a couple hours of having issues with it, I called the front desk, & they had maintenance come up. He plunged the toilet & said it seemed to be fine. Unfortunately, that wasn't the case, & they had to be called back. They tried a plunger again & then a snake. I joked with the guy, saying maybe a previous guests child flushed a matchbox car. The maintenance person said that though the water goes down slow, due to water pressure, it works. It really didn't. If anyone had to do more than pee, they had to go down to the cafe bathroom, which had zero water pressure issues. I was so frustrated & was going to go directly to the front desk, but there was a line of 20 people, so I gave up on that. Seems that instead of putting us in a room with a functional bathroom, they were just going to keep sending maintenance. Also, there's mold in the bathroom, which I am allergic to. See pics.

The next day, we decided we were going to check out the breakfast buffet. This was around 8:45am or 9am. While we were getting our shoes on to go down, the fire alarm went off, & there was an evacuation message over the intercom. I had forgotten my car keys, so we had to stand in the cold drizzle outside. Apparently, something either caught on fire in the kitchen or was burned & set off the alarms. When we came back in, we were told we could not go to the basement for breakfast..so we had to go a restaurant for breakfast and blew $93, even though essentially we paid for breakfast at the hotel.

We utilized the water park twice. Around 2 p.m., when it reopened from maintenance, it was jam-packed. We wanted to go to the lazy river, & it took almost 30 minutes to get a tube. There were more people swimming in it than tubes. It felt very claustrophobic & was not enjoyable at all. We decided we would go around 7:30pm, & with a lot of the hotel kids, already tucked into bed, it was a lot more enjoyable. I totally recommend going at night.

In between then the power went out. It seems the generator only kept the lights on in the lobby. The hallways were dark until some staff members put glowlights in the hallway, which lit it up more. We were without power for at least an hour or so. I saw firetruck go down the road, so I am guessing a car hit a pole. I can not blame the hotel for the power outage, but I am really surprised their generators didn't at least make it so the lights in the hallway. I heard a lot of little kids screaming when the lights went off because they were left in the dark.

Today was our last day here. Had the breakfast buffet. They had takeaway containers, which I loved, because there were so many people in there and we went back to our room to eat. The eggs tasted like the liquid ones from a carton. The home fries were really good, & the sausage was the brown & serve type.

Arcade was good but expensive, Starbucks was good, & the gift shop was ok. The teens still want to come back again, I am not sure I want to, though. I paid good money to not even have a working toilet. Gave 3 stars coz kids had a blast and laughed at the bad stuff.