5:5 Nail Bar — Attraction in Tucson

Whatever you do, do not go to 5:5 Nail Bar you voice your opinionI’ve had good and bad service since the salon has opened but with my nail tech Melina being on maternity leave, I was recommended to book with this girl Rhiannon by the manager.I booked two weeks ago The nail tech that I was scheduled with, texted me February 2 saying that she had a doctors appointment and if she could see me earlier that day,and I said that’s totally fine we were going back-and-forth from texting and being on Instagram as I was sending her ideas of like what I wanted to get done and she was telling me prices on them, which I really appreciated because it helps me decide what I can afford to get and I was going to be spending a lot of money to get my nails done for Valentine’s Day. and this morning I got a text message to confirm my appointment just for her to text me two hours before my actual appointment to tell me that she was not comfortable doing my nails and that she canceled me even though they confirmed with me also last night because when she moved the appointment, she forgot to actually put it in correctly or I guess in a way she probably just didn’t put me in at all. And as you could tell by the text messages, it didn’t make sense because she claimed that I wouldn’t like the nails that she would do because I didn’t like her coworkers work ethic, which didn’t make sense because not everyone’s work is the same and is another reason why I picked her over the other girl that I was was recommended to get . but to say I’ve had too many cancellations and nobody felt comfortable doing my nails was really disheartening because I’ve only ever had to cancel due to my kids being sick with Covid and the other reason why I had to cancel was because I was in hospital due to my high-risk pregnancy for six hours and I called to let them know when I finally had my charger cause I was rushed to the hospital through ambulance so obviously I didn’t have anything with me, but when I called, they told me what you should’ve told us more advanced and I am like how am I supposed to put my life and my babies life in jeopardy to just call you guys at least I messaged the nail tech and she knew I was in the hospital. She could’ve took that information and let you guys know. and as for other people, not liking how I act when I get my nails done, the comments that I’ve ever made were this nails crooked can we fix it or can we change this polish color cause I don’t like the way it’s making my nail look because it looks a little bit too bubbly and for those who get their nails done a lot you know exactly what that means. I called the salon as soon as I texted her to ask the manager what I’m supposed to do since I just confirm my appointment and it’s in two hours and he basically brushed me off saying well. We can refuse service to anybody and nobody here wants to do your nails there’s only four or five nail tech, which my nail tech that I normally go to is on maternity leave like I said, so not only are they were shortstaffed, but to discriminate against somebody for having an opinion that’s gonna be on their hands and that they are paying their hard earned money on. I feel like horrible way to treat their clients I also told the manager that I will be making a review when he said that’s fine and hung up .This place is very judgmental and don’t really care about the clients if, they’re uncomfortable doing someones nails who rarely come in every four weeks to get their nails done because they’re a full-time mom and full-time employee that apparently can’t say if they like their nails at the time of service or not then they picked the wrong profession to operate.discriminate against peoples opinions on getting their nails done which they pay for is really wrong it’s not wrong too turn away business if it’s for the right reasons, but to discriminate because they voice their opinion in a nice polite way is disgusting. this salon is not only a very high turnover...

So tonight I called this place up spur of the moment needing a lil TLC and confidence boost to make me feel better after a hard day not too mention hard week and pretty much this whole year thus far. I’ve been dealing with constantly being sick and in and out of the hospital dealing with a severe chronic blood condition that affects my whole body and I often sleep more than I’m awake unfortunately. And when I get sick it’s a hundred times worse than would be anyone else so I don’t leave my house much but tonight I just decided I was going to do it! I called the place up and explained I wanted a simple full set I can be there in 15 mins and I ordered an uber and was on my way! If I didn’t go at that second it’d probably be a very long time before I felt well enough to wanna go again. I arrived all excited and trying to explain the pink I wanted all the while thinking that this nail guy and lady were talking in their language about what I wanted and asking for the color I wanted to be brought over but I was wrongly mistaken. Of course they were talking about me but really just talking about me in front of me making assumptions about me that weren’t true jumping to conclusions….the lady says sorry we don’t do nails with ppl with open cuts. I asked what the hell they were talking about I had NO open cuts period! And I’m not an idiot lacking common sense and proper hygiene amd manners and respect for others I would never show up to a public place with uncovered open cuts nor would I even want to get my nails done if that were the case it would be painful. I told her repeatedly I have no open cuts and she just kept saying yes I can see louder and louder in front of a salon full of people it was sooo embarrassing and completely crushed my spirit and any desire to ever wanna come attempt to go get my nails done again. I have very bad anxiety on top of health problems so it’s very hard for me to muster the energy and will to leave my house and be in public and when I do it usually takes me quite awhile to prepare my self internally to step out that door. She completely embarrassed me. What she was pointing to about saying she could see was the red nail polish left over on my nails and hands I had attempted to do my nails myself but failed and tried to remove the polish but couldn’t get it off all the way but I didn’t pay too much mind to it since I was going to the nail salon I figured they’d take care of it and file and buff it out but instead they made assumptions and accusations putting me in the spotlight in front of a bunch of ppl embarrassing me completely and crushing me. I ran out of there without even trying to explain myself cuz I was too embarrassed and they were gonna think what they want anyways and after the way they treated me I just wanted out. I burst out the door and said burst into tears and I sit here still crying as I write this review thinking of how poor they made me feel when I came there to give me a lo pick me up and make me feel better about myself but they did just...

This is my second time visiting this nail salon and I think I’ve finally found my nail tech! Mimi was amazing!!! Great customer service too. I showed her a picture of the nail design I wanted and she took a snapshot for herself but never even looked at again and match the picture exactly. I’m used to techs asking me to reopen the picture while I have stuff on my nails. Mimi was professional and hardworking. She definitely takes pride in her work and I can appreciate that.

Updated Review 4/9/2024: This review reflects my depreciation as a long-time customer. Lately, it's been challenging to secure an appointment with my preferred nail technician. Despite this, I'm willing to wait due to her exceptional work. However, the difficulty in scheduling appointments means my nails sometimes reach a point where they need immediate attention, as was the case today when they started snagging on my hair and causing discomfort during routine tasks like washing dishes. I visited the salon today around 12:45 pm specifically to request a soak off service only. Despite explaining that my nails were on the brink of coming off and causing pain, I was informed they were fully booked for the day and advised to return tomorrow. I find it hard to comprehend why a simple "soak off" service, which just involves sitting and occasional nail checks, couldn't be accommodated, especially considering I've had it done seamlessly elsewhere, while out of town, without appointments. The lack of courtesy to a loyal customer like me makes me question if this establishment is still worth my patronage. While I appreciate my nail technician, it's frustrating when impromptu, straightforward services become problematic, especially when there are empty seats available. This experience at 5:5 Nails has left me deeply disappointed with their...