Furniture Avenue LLC — Attraction in Tulare

If you are planning to buy new furniture you can save time and money if you just go directly to Furniture Avenue Inc in Tulare. My sister wanted to shop locally for a reclining sofa and she wanted it by Christmas. I’m a retired interior designer so I offered to help. I did extensive research on the internet regarding the product and reading all the reviews. I chose stores with a review rating of 4 or higher taking my sister to four large chain stores and five smaller family owned businesses in Visalia. Our experience was high pressure sales help or no help at all. We were shown sofas that did not meet our requests or sofas not in stock and told we had to order to get what we wanted and wait a minimum of 6+ weeks. When I looked up furniture stores in Tulare four came up. Three of the stores had a lot of bad reviews but Furniture Avenue had over 200 really good reviews so we went there. The outside of the store was nothing fancy but inside was everything we were hoping for in a furniture store. We were greeted by Rocky. He was friendly, helpful and no pressure. He was the only sales person that said “Whether you buy from me or somewhere else you should know about the materials used and construction of mechanical reclining sofas” and he proceeded to educate us. We found the perfect sofa that was everything we wanted and more at a very good price. We also bought a loveseat and they gifted us a beautiful area rug as a thank you for being first time customers. Delivery was setup by Rocky and the woman at the desk (sorry I don’t recall her name) for the next day. Everything was delivered and placed at the specified time by two professional, efficient delivery people The store doesn’t sell what it doesn’t have in stock unless you prefer a custom order. The sofa and loveseat look beautiful in my sister’s home and they are extremely comfortable. We are going back to the store to buy an additional rug and look for a table. Obviously, I highly...

I’d give zero stars if I could. Avoid this place if you don’t need financing. I ordered a sofa here. The sofa is priced at almost 200 dollars more than it is at online retailers or the Ashley Furniture Store. This doesn’t include the delivery fee they also charge. They have huge signs that say same day delivery in the window of the store but my salesman said casually after I paid for my sofa that it would take 2 weeks for delivery at the maximum. There was no mention when we were discussing delivery prior to purchase that this item wasn’t in stock and would need to be ordered. Even then, I didn’t make a fuss. I’m now at the two week mark tomorrow which was supposed to be the maximum delivery window with no scheduled delivery date. I called to check on delivery twice when there was no follow up and never received a call back. I had to go to the store in person for anyone to even update me. Even then the person gave a general “next week” and couldn’t give me a date let alone delivery window. Skip the bait and switch and poor communication. Just order online. It will be much cheaper and faster. You will also actually be able to track your order and anticipate delivery. They also claim you have no recourse for a refund even if they don’t honor what you’re told at the time of purchase. There’s nothing special here that you can’t get elsewhere much quicker and at better prices with better...

Linda was great and really worked with us to get a new couch set and chest dresser appreciate it very much and has continued to be great but to have a manager get on the phone and raise his voice to me and tell me i meed to be patient after being informed that my delivery was not completed due to the delivery workers reaching out to me personally via text message to tell me they had technical difficulties and weren't able to deliver an hour after my scheduled time and me asking to cancel delivery and the lease option is beyond me my husband and I are not able to be home 24/7 or take off work to change delivery option and to be told I have to have the items delivered and I placed my order 3 days ago on 03/09 they were to be delivered 03/12 between 4-6 pm i didn't get any confirmation until 648 that they were not going to be delivered no no one is home today 03/13 and I will be going another route to get the financing...