STORExpress Turtle Creek — Attraction in Turtle Creek

Well, I was pretty happy with the place until I came down here in mid-March on a Sunday at 4pm to pick up equipment I need for work on Monday. It was after a snow, and apparently water got into the security keypad and froze it up. No one is in the office.

They can't send anyone down, and calling the so called 24 hour number, they tell me they cannot open the door remotely. There is another keypad entry, but my locker is not "approved" for access through that door.

How the hell do you have an outdoor keypad around here in Western PA that isn't waterproof and winter proof? It is possible to get them.

Update... since December 2023 the haven't been able to get the primary gate to work, so you have to drive into the end, through the put door, then back up the length of the building.

They also seem to be struggling with the 'climate control' claim... it has been +85 degrees inside for a week in June 2024. Turns out that when you sign the lease saying that there is clause that says they do not actually any offer any sort of promise or commitment to maintain any particular temperature.

Update: this place should not be called climate control at all. Most of this summer the inside temperature has exceeded 85 degrees for literally days and weeks at a time.

And the free wifi is not really useful if you cannot reliably connect to it. And you can't. It works a lot of the time. But not all the time. And again, while they offer it in their ads, when you sign the lease they say they make no guarantee that it will actually work for you or be available and working,

Also, the...

I just got a storage unit yesterday from the turtle creek location and experienced probably the best customer service I ever received from a gentleman named Marcus. I never write reviews but this man went above and beyond to help us including staying after his shift was over, taking us to our unit and showing us the ropes and when we noticed that we were on a second floor and asked if he could switch us to another unit that's ground floor he offered to actually come back to work off the clock (we obviously declined once we knew that there's an elevator). I mean seriously where do you EVER see someone do this these days? They offer a FREE truck to move and that saved us a...

the building is always hot as hell in the summer an freezing cold in the winter. when i asked why i was told "we keep it 60 in the winter and 80 in the summer". but in reality its like 40 50 inside when its cold outside. and 90 95 when hot, very uncomfortable for anyone thats working in there unit or trying to concentrate. the staff patrols the hallways an harasses anyone they feel like for simple things such as music playing while working, or using power tools, i have unit by the front office and its the worst moving as soon as possible, very strict an unprofessional staff that always has an attitude twards...