Hollywood Memorial Park — Attraction in Union

My father died when I was younger and I had no contact Information of his family until last March. After learning where he was buried, I reached out to the office and spoke with Paula. She was very nice and helpful. When I visited for the first time in April (2024), I had to search the area extensively to find my dad's site. There are no markers that distinguish sections or rows. When I did find it, it was completely covered by grass and the plot right next to it was under water (it had rained recently). My husband and I got it uncovered and visible (a muddy mess). Fast forward 6 months...today (Oct 20th) and to my dismay and almost to tears, I had to search AGAIN for my dad's stone. It was completely covered by grass, and you cannot avoid stepping on geese poop. It's EVERYWHERE. The cup that you pull from the stone was placed back inside, which means the flowers that we left the first time, were disposed of. It breaks my heart that these stones are not maintained. The memorial of people's loved ones are just left to disappear under the earth. Just knowing while walking thru the grass that I'm stepping on/over stones that I cannot see, just makes me sick to my stomach. There needs to be better maintenance. At the bear minimum, keep stones visible. Good thing my husband bought his weed Wacker and leaf blower this time to clean the sight again. I live 2 hours away so I cannot come as often as I would like to, to maintain it myself. I know the stones are flush to the ground in order to easily cut the grass with a riding lawnmower but My God, at least keep the stones visible. I cannot even spend time with my father without digging his stone out first. Please do better...

REVISED REVIEW: My dad was buried here in 1984. We only chose this cemetery as my aunt had bought 4 plots here in the 1950's or so (when Union wasn't such a dump) and she didn't use them. So she had her brother (my dad) buried here. My brother (age 62) died in May 2022 and was indigent so we used another of the 4 plots to bury his ashes. First of all, they don't let you bury ashes over another person's grave so you have to use an entire plot. Unfair. Money-grubbing if you ask me! Then when I took my almost-91 yr old mom to visit the grave this past Sun. (Jan. 16, 2023), as it's her SON, we couldn't find the grave. Paula in the office had told me several days earlier that the "other Paula" would be there till 2 PM to give us a map & help us locate the grave. We drove 27 miles to find out no one ever showed up! They barely apologized when I called 2 days later. What a bunch of dorks! We drove AGAIN to this cemetery on Sun. 2/12/23. Paula was puffing on a cig, about to leave the office. She refused to go back into the office to help us locate Scott's grave. The only one assisting me (via email) was Sherise G. who sent me a detailed map on 2/13/23.

UPDATE: The manager, Rocco, is a gem. He quickly addressed my issues with the 2 Paula's and sent me a photo of my brother's grave, clean and with a flag. I plan to take my mother there soon. This time was a successful outcome. Thank you Rocco for your big...

AVOID AT ALL COSTS! I rarely write reviews but feel compelled to do this one so that people don't feel stressed while they are already dealing with the loss of a loved one.

Management is very unorganized here. Customer service essentially ends once the balance is paid. First they hook you, then they toss you. In my case, they lost the original agreement (contract) for my mother's prepaid mausoleum, so I had to provide them a copy from my deceased mother's records at home. How does that even happen? Very unprofessional.

Then, they lost the order for the crypt that I placed the week she was buried! So my mom has been buried there for months now with no name or date on her crypt. I only found out after visiting her grave. When I called, they gave me a few different stories and tried to blame me. After I called various times, they finally conceded, and I was given the run around (by Paula and Ann) that they were going to speak to the VP about fixing the issue or any type of renumeration for the troubles but no one ever called me back.

Save yourself the hassle and pay a little more somewhere else if you have to because the staff/management is not worth dealing with. You are going to be stressed out while you grieve and with then, you're going to have to babysit/constantly check if things are...