Support Nerds Inc — Attraction in Upper Uwchlan Township

SCAM ALERT!!!! I Was Connected to Support Nerds (SN) through a Brother printer troubleshooting site. SN rep asked for control of my computer, which I allowed. Tech fixed my driver issue but explained my computer had a VIRUS -so he "cleaned it up" and then offered a SN Tech support plan for $169.99, which since I thought they represented Brother, I purchased. They also offered a McAfee 5year antivirus protection plan for $199.99.He told me I needed to speak with his tech for installation of the McAfee antivirus, and I should hang up the phone and the tech would call me back. This shoulkd have been my red flag, but the word "virus" had me rattled! The "tech called me back and set up McAfee on mt computer. (It looked legit). Icon appeared on my desktop but I didn't open the app. I then paid them $381.98 for tech support (169.99 )through SN and McAfee antivirus (199.99) using debit card. They sent me a printed receipt from Support Nerds. On 6/28/25 I tried to open McAfee on my computer.

1. McAfee app showed I had 304 days of protection left and expiration date was 4/23/2026. (I "purchased" 5 years on 6/23/25).
2. The sign- in on the account was under a SN email and it required a Support Nerds password to sign on. ON MY COMPUTER!.
3. I Called McAfee -. They showed no coverage under my name and advised I Uninstall the program, which I did. McAfee told me SCAMMERS are purchasing McAfee licenses and RESELLING THEM. She advised I uninstall the McAfee account under SN immediately, which I did.
4. At this point I knew I'd been scammed. I filed a fraud report with my bank and cancelled the debit card I'd given SN.
5. I CALLED SUPPORT NERDS CUSTOMER SERVICE. REP TOLD ME SUPPORT NERDS HOLDS THE ANTIVIRUS PROTECTION UNDER THEIR NAME. I told her I wanted to cancel their service and get refunded for McAfee "protection." I was told the REP I dealt with had to speak with me and was off until Monday (It's Sat) AND she would have them call me on Monday.
6. I posted this review that day - have since updated. SN called me Sat and Sun. I finally answered a call from them Monday. 7} The SN rep asked if I needed assitance with my computer - WHAT? I told him- No, I want a refund. He tried to explain how they hold the McAfee program under their name for their clients. This was never disclosed to me by their rep. I asked him why, then, did my computer show McAfee coverage began in APRIL 2025 when I talked with them originally on 6/23/25 and why the home page showed I had 304 days of coverage left when I purchased 5 YEARS through SN. He ignored the April issue but told me SN goes in and "UPDATES" the program each year on the anniversary date! (I guess with another RESOLD license).
7. He apologized and offered to refund me IF I REMOVED THE FRAUD report at my bank. I told him I'd rather take the financial hit than let them get away with this practice! I requested a check refund because I'd closed the card I used with them. He said I have to REOPEN the card for a refund. Can't. He continued to repeat I'd be refunded if I REMOVE the fraud report at my bank. WHEN PIGS FLY! This was a HUGE learning experience for me. This post is so lenghty because people MUST know about Support Nerd's business practices (SCAMS). I'll post any updates. There should be a SCAMMER rating-They...

I spent an hour on the phone with Tony, who wasn't warm and fuzzy, a bit impatient, but seemed to show impatience because he thought he knew the problem. One of the things I clearly stated was that I was trying to connect my printer with my 5G network... (an unbeknownst-to-me impossibility for my current printer)... but it should have been known by Tony. So after an hour of him controlling my computer, and then offering to sign me up for an $80 year of support and charging me, struggling more, and then turning me over to Mike... after Mike working internally on my computer for a while... I decided to re-explain the problem from the beginning to Mike. Within a minute of my starting, Mike explained that my printer needs to be connected to a 2.4G network.

Really? I took care of the problem before Mike even got done explaining why that is the case.

Almost 90 minutes wasted, with two different folks inside my computer. I requested a refund from Mike, as Tony, who knew what printer I had and what I was trying to do, should have told me that it was impossible, and not wasted my time or sold me a support package. Mike told me that Tony would call me back within 45 minutes to provide the refund. No phone call.

The next morning, Tony called at 6:30AM. Because I (for some reason) missed that call, I called the number back that Tony provided me. Twice. After being on hold with the most frenetic, obnoxious hold music I've ever heard, one call self-disconnected. The next call (after 15 min hold time) transferred me to an answering machine.

Then I got 2 invoices via email... one for $80 and one for $120... I never authorized $120.

Although I left a voicemail, it is now 3 days later, 3 emails later, 2 more phone calls later... and they haven't responded yet to my requests...

Ever since I gave them control over my computer, my printer is now offline and cannot reconnect because it is frozen and they don't know why, I cannot open up attachments without having to download them first, and my computer is slow to open any browser. None of which was an issue until I contacted Support Nerds and allowed them access to my computer. The technician tried to call me a liar saying I tried to fix it myself, which I did not. I unplugged it and disconnected it from the internet. That is not fixing the issue. He downloaded drivers that should not have been downloaded and now wants to accuse me of trying to fix it. A supervisor was supposed to call me at 9am and three hours later, still no call. I contacted support nerds myself and they said I am in que to speak with a supervisor. Then the first Tech that couldn't help me any longer, transferred me back to the tech who started my case. First, don't schedule an appointment with me that you are not going to be able to attend. Secondly, if the supervisors are so busy with other calls, how truly adequate are the services we are receiving after paying over $200 for their services? It's like they "fix" the issue you are calling about but then purposely mess something else up so you have to contact them again to have that situation fixed. To me, this is nothing but a CON! On a minor note, I do not like having to fill out a survey while still online with the technician. I trusted Support Nerds to help FIX my computer, not mess it up more! Now I have to take it to a local computer shop to have them fix it, which is more money out of my pocket! Don't trust them. Find another reputable company to go with. These people do not know what...