Ashley Store — Attraction in Valdosta

Gave 1 star because I had to.

Will never do business here again. Sales experience was pleasant but of course it was. They’re selling you a product. Spent almost $4k on furniture. Purchased the Guardian protection plan (the same cost as an additional piece of furniture mind you, so I could’ve just replaced the piece myself). Had one piece that was broken upon delivery (it happens). That piece was replaced. Had another piece break within the first couple months (not happy but so what).

This is where the nightmare of an 18 month process started. Could not get ahold of anyone at the store. Emailed the salesperson. No response even though I received quick replies during the sales and payment process. Again impossible to get ahold of them after a sale was made. Tried multiple times to contact the store and nothing.

Talked to Guardian and was told it was an Ashley problem because it occurred within the product’s one year warranty. This began a back and forth of Guardian telling me to call Ashley and Ashley telling me to call Guardian. No one would accept fixing the issue.

Got tired of dealing with the back and forth and agreed to pay another $180 to have a repairman come out and fix the broken furniture. Repairman comes out and says it’s not fixable. Filled out the paperwork notifying the company of the repairman’s findings. Again, a back and forth with Ashley and Guardian about how to go about this. Spoke with multiple people from both Guardian and Ashley and same old story of one telling me to call the other.

Finally got Ashley’s word that they would replace the furniture. Called the number in the message to schedule the new furniture order. Was told by the Ashely employee that I would receive a phone call notifying me when it was in stock and could be picked up.

Did that phone call ever come? No. Instead, I received an automated text saying I had until X/X/XX to complete this process. Called Ashley AGAIN after that and asked for the store’s contact info to see if they had the furniture in stock. “They don’t have a store number,” I was told. So now Ashley’s headquarters tells me they can’t even get me in contact with the store to see if they have the furniture and instead I have to “Just go by the store.”

I live an hour from the store and work a normal job just like every other person.

Finally, go by the store (after never receiving a phone call as I was originally told) and am told that I owe a balance of ~$250 for them to REPLACE my broken furniture after 18 months of back and forth. How could I owe almost the cost of a brand new piece of furniture for them to replace what they agreed to replace? Because that was including delivery and a protection plan added on without asking me if I wanted those options. A protection plan. Why would I pay for a protection plan that I already purchased and priced absolutely useless?

The whole process has been a nightmare. Absolutely zero communication between Ashley headquarters and individual stores. Zero understanding between Ashley and Guardian protection. After all is said and done I paid ~$600 for a price of furniture that I could’ve just gone to the store and purchased for almost half of that without any headaches and wasted hours on the phone.

Completely clueless. Do business with people you can trust and people you can get in...

I’ll start the review with the positive side of things! We went in last minute on Christmas Eve and Sebastian was so helpful. We didn’t feel rushed at all! He was so nice and helpful. The day after Christmas I went in to complete my cash payment and met Tabitha. Everything went downhill from that moment on. She was trying to take over Sebastian’s sale by forcing me to buy delivery so she could redo everything and take the credit for the sale. At that point I decided to cancel my purchase because I was just aggravated at that point and she told me if my furniture was damaged during the drop shipping that I would be responsible for the cost to fix it. We were told if we changed our minds we could get our initial deposit back when we came back in. So after dealing with Tabitha I took the entire day to find other furniture she then tells be I will not be refunded for weeks and it would be in the form of a check. At this point I’ve wasted an entire day searching in panic mode. Since we weren’t refunded the $865 deposit I was forced to purchase furniture that I now have to put together and pray it’s not damaged. They ended up giving us a $200 credit towards the warranty since I had to purchase another warranty earlier in the day for the couch I purchased at Turners. By the time it was all over Tabitha began snatching pens and paper from me because I wanted a receipt that showed a zero balance since I paid in full. The receipt she tried to make us take showed a balance of $1800 after we just paid in full with cash. There was no way o was taking her word on anything after I had been mis informed. She made what was supposed to be an exciting fun time miserable, stressful and difficult. She is by far the worst and most greedy manager I have dealt with in my entire life. I will never shop there again as long as Tabitha is managing the store. We planned on purchasing mattresses for 4 beds but refuse as long as she has has any dealings with my furniture and money. I feel sorry for everyone who works under her and has to just take whatever she does bc there is no upper management backing these employees. Sebastian needs a raise and a...

About 6 to 7 weeks ago, my husband and my daughter went to ASHLEY to pick out some living room furniture. Shon was very helpful to them and wanted them to find something they really liked. A little while later, I went in with my daughter to see what they had decided on. I met Shon and she was very professional and wanted to help us find what we were looking for. Fast forward to October 15, my husband and I went in together to ASHLEY to make a purchase, but we were met by sales rep named Tabitha. At the time, I could not think of Shon's name so that I could tell Tabitha who I was looking for. So, I dug around in my purse and found Shon's business card; then I told Tabitha her name and her response was, she's not here anymore and she said something to the sort of "greener pastures/or the grass was greener. To me, that meant she found another job elsewhere. Anyway, we went on to make the purchase and also found a dining room table and hutch we liked, so we purchased that as well with Tabitha because we thought Shon was gone. Fast forward to Oct. 24th, my daughter went in to see if she could sign an invoice for my husband because he was at work. LOW AND BEHOLD, who do you think she saw when she walked in? YES, Shon! So when I got home, my husband and I along with our daughter went to ASHLEY to sign the invoice. When we arrived, Shon was there and I told her we made the purchase and then Tabitha walked up and I was LIVID to say the least. Tabitha had lied about Shon leaving ASHLEY just so she could make that sale. First off, I do not like to be lied to especially for financial gain. I feel like she took Shon's clients based on a lie she told me. I called Tabitha out on her lies and she continued to lie and say she did not tell me Shon was no longer with ASHLEY. Before we left, Tabitha asked if we wanted Shon's name to be placed on the sale to get the credit and our response was "YES." This is why my rating is a 2 but Shon gets a 10 rating for keeping her cool through this situation. Ask for Shon for all your...