Staples — Attraction in Vernon

I went in to fax 20 pages in an emergency with a deadline. It was going to cost me $38 and was going to take 20 minutes because it's a minute per page. I had no choice so I proceeded. A very nice young lady told me she could fax it from another machine and it would take 5 minutes. I waited about 10. The confirmation came out and I noticed it was only 16 pages not the 20. I let her know and she went to go re-fax. About 10 minutes later the manager came and told me that they would not be able to fax my documents because the store was closing. I let him know I'd been there about 30 minutes already and that I had tried to fax it but it was cancelled by the employee. He didn't care and did not offer ANYTHING at all to accommodate me. I ended up having to scramble and ask a family member to help me out. I went to Staples because it was close rather than 20 minutes to my office. I'll...

My experience at staples has been awful in regards to ordering flyers/posters. I placed and order on Sunday for pickup on Wednesday. They stated that they couldn't find my file, so they asked me to forward the file again on Wednesday and I'll go to pick up my order again on Saturday and they stated again that they couldn't find my file, so they asked me again to re send my file.@ this point I was so upset that I ended up walking away and not ever ordering from them again. I was in tears because I needed these poster by Wednesday and now is Saturday and I don't have my posters. Later in the evening I get a call stating that my order was found and that it was misplaced and I can come to pick up free of charge.the aggravation as so bad. That I decided they can keep the damn posters. Never will I order from them again. First time ordering and it will be...

I’d like to commend Brandon at your Vernon, CT store. I recently had a problem with my desk top computer and spoke with Brandon about having it repaired, He informed me that my unit was outdated & unable to be repaired as the hard drive was no longer functioning. He recommended a new HP computer, went out of his way to recover all my data, reinstalled it in the new computer, added the new software that I needed and also went out of his way to explain how everything worked. This individual was totally professional from the very beginning. He made me feel extremely comfortable and I couldn’t be happier or more satisfied. He is definitely an asset to your organization. I have had nothing but good service at this store and rest assured that I will continue to utilize it. Please keep up...