Starbucks — Restaurant in Vernon

Had an absolutely terrible experience due to the manager of this location, not that I should be surprised. Incredibly hostile at the drive through speaker, and told my wife to go back around and wait in line again because her mobile order wasn’t ready, when it was only two drinks and we had several cars in front of us, with plenty of time to get them ready before we’d be at the window. Sure, I’d love to sit in a drive through line that wraps around the building again to wait for you to make TWO drinks. Take a look at the line, and tell me again how you think it’s okay to make us sit and wait through that a second time.

The manager here was ready for a fight the moment we pulled up to the window. We didn’t realize that she literally meant for us to drive back around the building and wait in line again, as this has NEVER happened before at this location or any others. Apparently Starbucks would rather have their managers come out swinging and get into a shouting match with me and my wife than just make our two drinks and get us on our way. If placing a mobile order is such an inconvenience to this location, then they should stop accepting them.

Clearly the manager thinks it’s okay to verbally abuse customers, and to argue the semantics between “placing an order on my phone” versus “placing an order through the mobile app.” She felt the need to condescendingly tell me that their store doesn’t take phone orders, but they do take mobile app orders. If there is an issue with the way we placed our order, there’s a way to explain the situation and how it bogs down their systems that DOESN’T involve fighting with your customer who has kids in their car.

And if this just happened to me and my wife, then I’d consider it a fluke. But looking at the other reviews, this is obviously a pattern for her, and she’s going to continue driving away business from this location and Starbucks in general. Avoid Vernon, because I’d rather never go to Starbucks again than visit this location, 100% due to the abysmal attitude, customer service, and general people skills this manager has.

Do better and hire a better manager, one that would rather de-escalate a negative customer experience than one who puts on boxing gloves and gets ready for a fight with customers who don’t order the way she thinks is appropriate. Unacceptable behavior in every way, and if she or Starbucks corporate thinks this is how a manager should act, then clearly there’s a major...

This has been a long time coming for this post. This particular location needs to reevaluate how to put their priorities in order in regard to their mobile ordering system. No other location have I experienced this at before, with the exception of this one. With two instances occurring yesterday are of but MANY encounters I have had at this location, and because of it, I will no longer be visiting this store. Yesterday at 9:16 AM, I placed an order using the mobile ordering platform. I arrive approximately 10 minutes after placing my order and had to wait an additional 15 minutes for my order of one coffee, and a doppio drink. My second visit during the same day, I placed another mobile order at 3:09 PM, arrive around 10 minutes later, but had to wait an additional 20 minutes. I did not receive my drink until 3:38. What I observed in both occurrences of waiting for my drink is this: customers that are in the drive-thru and customers that are in line at the register take priority of customers that have placed mobile orders. Considering this, I question, what is the purpose of having a mobile ordering system? After my second order placement yesterday and having to wait nearly 30 minutes for a drink, I asked the barista where it was as to remind her that I was waiting. Another barista stepped in and shouted, "look, we are slammed right now!" I asked him, why is it that I have seen four other customers come into the store, place an order, and then leave before my drink has been made? He shook his head at me, and muttered something under his breath. This is completely unprofessional. I took matters to Starbucks online customer service and they had mentioned they would credit my account by $10 and disconnected the chat. Today, nearly 24 hours later, I have yet to receive my $10 credit. I am a completely displeased customer, and do not plan on spending my money at this establishment ever again, and I urge anyone who does put their good faith in the Starbucks Mobile Ordering system to add an additional 10-15 minutes to the suggested 3-8 or 4-9 minute prep time that Starbucks suggests after placing an order. Otherwise, you may be late for work, or school like I was...

OK I go to this Starbucks almost every day and I have to say every single time I go and get one of my usual drinks it tastes different every time. And not in a good way. I just complained about this to one of the barista's and he told me to say something right away and they will remake it. I was getting Grande Salted Caramel cold brew and he made it great, however I continued to get it completely different every time after that day. Today I just ran out from work and got a hot drink because it is cold out tonight. I got another one of my favorites, a Grande White Chocolate Mocha. I sometimes get a triple if I need the caffeine, tonight I did. Well I drove away and it was awful Its watered down or something. It seems like there is plenty of coffee but you cannot even taste the white mocha. Like I said I've gotten this particular drink many times and again sometimes its great and sometimes not good at all! This is so frustrating especially when I drive away and the bill is over $10.00 for a drink I will probably throw down the sink. Many times I run out from work and I do not have the time to run inside and have the drink remade. Most people drive through before or during their work and and can't always run inside. Thats why we use the drive through. So I guess I am going to have to start tasting my drink the minute they...