JazCutz — Attraction in Virginia

My friend and I both had hair appointments for 2:00 PM, we had waited almost 2 HOURS before we were seated in a chair for our cuts. My friend went first; during his haircut, the barber by the name of Kim was actively training another barber with my friend's hair. Blatantly unprofessional. Next was my turn, I also had the same barber as my friend (Kim), when I was seated, I showed a photo of how I wanted my hair to look. I also told Kim that my hair was tangled and should be brushed before the cut (if that was possible). Kim told me that it would be fine. I also told Kim that my hair needed to be wet before being cut (my hair type is curly coils and at the time it was frizzy). She completely disregarded this statement and began cutting my hair WHILE IT WAS DRY AND TANGLED. While she was cutting my hair, she managed to snip part of my ear causing it to bleed. ABSOLUTELY NOTHING WAS DONE. She completely ignored the fact she cut my ear and continued with the haircut as usual. The photo I showed Kim, and my hair after looked NOTHING alike and she made no effort or attempt to detangle my hair, wet my hair, style my hair, or APOLOGIZE after she cut my ear. The haircut cost me and my friend $35 EACH. I waited over 2 hours to get into a chair (WITH AN APPOINTMENT), and I was in the chair with Kim for less than 10 minutes. ABSOLUTE RIP-OFF. I spent 2 years growing my hair out to have it cut, and styled perfectly, just to have it completely ruined and have it cut 4 inches shorter than it should've been. I highly suggest you either A. Don't go to JazCutz as it seems clear they can't higher competent people or B. Don't use Kim as your barber. By the way, because she (Kim) decided to cut my hair while it was dry, tangled, and frizzy, I now have uneven strands of hair coming down from my head. There are stands of hair that are full-length stands from before the cut, while the rest of my hair is 5 inches shorter. Completely unbelievable. Do...

I went in during the middle of the day without a reservation. I’ll usually do this, and usually I can get a haircut pretty much instantly. Today however, all of the barbers were busy so I decided to wait. One of them freed up, but told me he couldn’t cut my hair because he was on break. Totally understandable as I’m a working professional as well. The next one freed up and immediately had an appointment. This started to become the trend. The barber who was allegedly on break then saw his boy come in and he told him yeah I was on break but for you I’ll just take my break later. I ended up waiting for just under 40 minutes to realize that all of the barbers were too busy to cut my hair today. It would have been nice if one of them told me sorry man schedule an appointment or come back later when I had first come in, rather than blatantly wasting my time watching me sit there knowing that none of them could have serviced me. I’ve gotten good haircuts from here in the past, but this poor quality customer service experience has deterred me from wanting to return, as there are hundreds of other barbers in the area. My only advice to anyone reading this is to foster a really good relationship with a barber here so that he’ll end his break to cut your hair, or call ahead to make an...

Let me start by saying I very rarely leave reviews, but this just has to be said. I made an appointment with Oldrich a week in advance which he confirmed. I showed up on time and he wasn’t even there, figured he’s running late, no problem. Waited around for a while, tried messaging him on the app and texted him and not even a response. And let me add that this wasn’t the first time I’ve had issues at this barber. I’ve been there 3 times previously (different barbers) and have had to wait over an hour to be seated even though I had an appointment which they encourage you to make. But they did a decent job so I kept going back. Today was a different story, the fact that he can’t even message me back and say I can’t make it was enough for me to go somewhere else. Don’t waste your time here, I went across the street to Jen’s barbershop, was seated as soon as I walked in even though I didn’t have an appointment. Got a better hair cut in my opinion and it was cheaper than Jazcutz. Absolutely will never return...