Altitude Trampoline Park — Attraction in Vista

Thank you for all the wonderful memories and awesome birthday party options!

My daughter and I have been coming here for the last year or so about 2-3 times a month. We love it here, the staff (although young) is kind, nice to talk to, and helpful. The park is clean, sure its not perfect, but lets be real, there are dozens of people jumping around constantly, they keep it really clean for what it is. I've never seen any trash (or spit as someone said) in the park. Bathrooms are also kept very tidy and clean.

We recently celebrated my daughters 5th birthday party here, and I would like to say a big thank you for not nickel and diming us for every little thing like some places do. I appreciate being able to bring our own food, drinks and cake. Your staff was great, and I also appreciate that I can use some kids memberships instead of adding additional "party jumpers". The cost was very very reasonable, we all had an amazing time.

Thank you so much again for being such a fun and awesome spot to spend some quality family time, we are looking forward to your new additions you have coming in...

The staff at this trampoline park offers the best customer service I have experienced. After our jump, we decided to get a membership because we knew we would be coming back after such a great experience. Checking in didn't take long, even though they were busy. We brought our socks, completed the waivers, received our jump time stickers, and were ready to go.

I really appreciate the open concept of the park, allowing parents to easily see where their kids are, unlike most trampoline parks, which have hidden corners in their play areas. It gives you peace of mind knowing you can monitor your child better.

Another great aspect is that while other trampoline parks like Sky Zone and Get Air have only one or two staff members overseeing the trampoline area, this park had four or more. It seemed like there was a manager on the floor in a purple shirt, which was reassuring. As a parent, I felt much safer with my child there.

I highly recommend getting the membership for only $20 a month. You can visit every day for two hours. I can’t wait for our family to become...

This trampoline park offers an engaging environment and a designated area for younger children, which is appreciated. However, I am deeply concerned by the lack of enforcement of the park’s own behavioral policies.

During our visit, a young child repeatedly shoved other children, including my daughter, who was pushed with such force that she fell backward. Despite this clearly unsafe behavior, staff members responded by chasing the child in a playful manner rather than taking appropriate disciplinary action.

It has come to my attention that the child in question is related to one of the staff members. This raises serious concerns about favoritism and the unequal enforcement of rules. All children should be held to the same standard of behavior, regardless of any personal connections to employees. Safety and fairness should be your top priorities — not special treatment for staff relatives.

I urge management to review this incident seriously and ensure that staff are trained to respond appropriately and impartially to unsafe conduct...