H-E-B plus! — Attraction in Waco

This is a clean and busy store with a large variety to choose from. If you ever need assistance, there's usually somebody close by to help. Pharmacy has a drive through and can be found in the store off to the left side when looking from the parking lot. The right side is curbside pickup. If you order curbside, you will get a delivery of your groceries from Favor (an Austin, Tx based company). This H.E.B. has a gas station & car wash at the end of the business lot on the corner of Hwy 84 & Hewitt Drive. H.E.B. is a Texas based franchise that have really good sale prices on a lot of foods set for babies to grownups. You can also purchase pet food and supplies here. H.E.B. as a company carry their own store brand known as Hill Country Foods. One could almost always find these items next to other major brand names throughout the entire store. Much of the Hill Country Foods actually taste better or the same from the name brands with a wide variety to choose from. There's colds to non-perishible items (perfect for donating) which are almost always cheaper for the budget tight person. You can also purchase lot salted to 0 salt in some vegetable canned goods. This is important to know for people with certain dietary needs. H.E.B. holds regular food drives to help each community that don't have enough food. A lot of this food goes to places such as Caritas and the Salvation Army when there's shortages within the community. As a past volunteer at both of these places, I've learned that H.E.B. donates both fresh and nonperishable items. Some foods donated to Caritas are also diabetic appropriate items. Others are canned set aside for both housed and homeless people. This is good to know in case you ever run into that one person who is struggling too make ends meet. H.E.B. also has a program called BuddyBucks in which kids can earn points to buy their own school supplies through those points alone. There's machines at the front of the store for the kids so they can earn their dollar points. This helps parents budget wise and the kids often have a blast! So that's definitely a win-win for the entire household! People can also earn points through the Points club which offers double and triple points on certain items. These points add up at checkout time. You can redeem your points four times a year. Whatever the points are every quarter takes off so much in the total cost during your next checkout. You don't have to cash our those points right then though. One could also earn H.E.B. points at the gas station which also adds points. This is linked to your grocery points and one could use those points to cash out at the pumps as well. If you are shopping for basic home goods, you might be able to find what you need at this location. Almost all H.E.B.'s sell kitchenware goods from kitchen gadgets to small appliances. Propane tanks can be purchased all year which is great for people with gas grills to travel trailers. You can purchase garden items, outdoor furniture, plants or charcoal/propane grills during the summers. In the winter, you buy propane heaters & chimeneas for the outdoors. Any purchase will add points to your account that you can cash out later. A lot of prices are competitive among other stories such as Walmart, Kohl's, or J.C.Penny's. My best advice is to check out the weekly ads which can be found either in your mailer, online or within the store. These stores are truly a one stop shop with a pretty decent amount of available lanes from basic checkout to self-checkout. The only time you might be there longer than usual to checkout could be during the holidays or regular working...

I frequent this location almost daily, and until today, my experiences had been overwhelmingly positive. However, today was an exception. I was there with my seven-year-old, who was in dire need of the restroom. As a male, I avoid using the women's restroom, and the men's room at this location is often in a deplorable state not to mention disgusting men with their pants half down or sleeping bums.

This was perhaps the tenth time I've found myself checking the family bathroom door, only to find it locked, leading to an extended wait. And wait we did—until finally, an employee emerged from the very room we were waiting for. With at least 15 toilets spread across the store between the men's, women's, and family restrooms, it's clear that employees are using the family restroom as a personal break area.

Once inside, the ordeal continued. An employee barged in to check if she had left her earbuds behind, showing a complete disregard for privacy. On my way out, when I jokingly asked another employee if the family restroom was now an employee entertainment center, I was met with unexpected rudeness. Seeking resolution, I asked to speak with the store manager, who turned out to be "Kevin."

I explained the situation to Kevin, but he dismissed my concerns, asserting that employees have the right to use any restroom and that enforcing otherwise would be unpoliceable. When I challenged this by comparing it to parking rules for employees, Kevin admitted there were designated areas for employee vehicles but couldn't clarify the disparity in restroom usage, insisting it was a complex matter.

His assistant eventually stepped in, perhaps trying to salvage the situation, but by then, the damage was done.

HEB, you need to do better. Kevin should not be interacting with customers; his attitude and lack of understanding of customer service are detrimental. Perhaps he should return to a role where customer interaction is minimal, like night shift stocking, where his grumpiness wouldn't tarnish your brand's reputation. Your customers deserve more respect and better service, especially in such personal and urgent situations.

I have left word with the real store manager. Perhaps things will turn around and HEB will see some value in little six year old girls need for privacy from the disgusting conditions of...

I’ve recently relocated to TEXAS. Although I only live a mile away, I avoided HEB due to the congested parking and extremely crowded store.

I finally did my weekly shopping trip and was extremely happy with the customer service, especially one guy who went over and beyond with a sincere smile and sense of humor. I started shopping regularly.

The next two visits were not as pleasant. My bags were overpacked and everything mixed together despite my instructions.

I bring my own bags and started partially packing them while shopping so I could keep the colds separate from my veggies, etc.

The next two visits they double scanned identical looking items yet were different priced. One bag they threw my kale on top of an over packed bag so it fell out when I grabbed it.

Informed a very young supervisor who just seemed to blow it off. Frustrating and time consuming to fix it.

I will continue to shop there. I’ve noticed Covid has affected the overall morale there. Hopefully it will get better. Watch out for the workers that are pulling the large carts shopping for others. They seem to think they have the right away and block the isles and once one came one inch from running into me. No kidding! My last visit one pretty girl with black hair up went over and beyond with customer service and a smile.

I will be more selective with which cashiers I go to. Too many regulations now with Covid stressing employees out? IDK. I try to be social, understanding, practicing social distances, mask, friendly and helpful to everyone when I shop.

Also, reviewing the website it emphasizes organics. I’m from California and can’t find most of the products I use to get without the cancer causing chemicals in them. Even simple things like spinach or quinoa noodles, without the flours and preservatives. I'm learning now. Every tells me this is Waco. Any room for growth? Boy am I ranting. Partly because it is a decent store overall for others, I'm sure. So I just changed my stars from one star to two. When I start seeing improvements I...