Zaccariello’s Tailor and Formal Wear — Attraction in Wallingford

Overall summary: Took 4 months for 3 simple alterations to my wedding dress. The finished product is jagged and needs to be taken to another tailor to hopefully fix in time. Very dissatisfied and caution brides to find a different tailor.

I gave this business my dress on March 10th for a wedding in late August.

The dress needed to be hemmed, have a bustle put in, and the shoulder straps taken in a little. This is my first time really needing anything important tailored, so I will admit that I didn't know what to ask. The seamstress told me it might take "a little while" because prom season was coming. She did not give me any more of a timeline than that, and no estimate for pricing either. I left that day, and didn't hear anything for over 2 months.

I called in May for an update, to see when I should expect my dress back. The man on the phone told me my dress hadn't been started at that point because they had a lot of prom dresses. He assured me that I'd hear back from them at the beginning of June to come in for a fitting.

After a month, I called back to see when we could schedule my fitting. I was told AGAIN that they had not even begun working on my dress yet. At this point I told them I was frustrated, and I wanted a firm date. The tailor herself called me back and said that they would have me in for a first fitting in the last week of July. I told her that I wasn't okay with it taking that long, and if they had communicated this to me at the beginning I would have found another tailor. I said that I'd just like to just come get the dress. She backtracked and says she'll have it fixed for me soon. So I went in for my first fitting during mid June. It looked okay, and she told me she would have it done by the last week of June.

They called me to pick it up July 7th, but even that I was okay with because I figured the holiday weekend may have been busy. I did not have a final fitting, they simply called me to pick up the dress. It was $210 dollars total, and the hemline is completely jagged, as the pictures show below. This was a terrible experience, and if I could do it again I would not take such an important garment to Zaccariello's. I am going to try to see if another tailor can take my dress and fix the terrible jagged cuts in time...

Friend's entire wedding party went here to get tuxes and have dresses tailored. This was perhaps the worst experience we've ever had. Groomsmen: the groom purchased all the shirts but also charged all the men a rental fee for the shirts so they double dipped; they didn't order the right size shirt for one man but told him they would give him suspenders because he could barely tuck the shirt in; during one of the fittings, the tailor pulled the pants up very high and when he said they weren't comfortable, the tailor said they were fine and wouldn't fix them - he ended up having to wear his own pants in the wedding; another groomsmen pants completely ripped while putting them on so he also had to wear his own pants in the wedding; another groomsman had the wrong size shirt ordered so the buttons were coming apart all day/night Bridesmaids: Body shamed one bridesmaid to the point of tears and when she picked up the dress they had made the top so big that her breasts were falling out all night; one dress was missing a hook; tailors were very rude to other bridesmaids about dress saying it was a difficult dress to work with

When groomsmen returned the tuxes and explained the issues they didn't receive any compensation or apologies - the place just blamed the rental company...? As for the bridesmaids, you can't undo body shaming damage or stress of having to deal with the rude customer service we dealt with. Would...

I ordered a suit for my upcoming wedding online, but brought it to Zaccariello's when it arrived to me needing alterations. First, the purely practical-- they tightened up my suit beautifully, with a very quick turnaround, and I was surprised at how reasonable to cost was.

Now for the personal experience of Zaccariello's. Each time I've gone in, I've worked with Dylan, their floor manager, who is accommodating, friendly, and knowledgeable. Additionally, if I end up looking at all presentable at my wedding, it is because I was made something of a project by Dylan, Nancy, and Robin, who all spent upwards of two hours over a few visits helping me browse and select the perfect tie and color coordination for myself and my groomsmen. I was way off track in what I was thinking, but they set me straight with a lot of attention and good advice, and we had a good time together though the process.

I am very grateful to Zaccariello's and look forward to working with them long into the future, and I hope you'll pay them a visit for your...