Academy Sports + Outdoors — Attraction in Webster

The last week of March 2020 I purchased 2 bikes online for in store pickup. It was advertised "with in store purchase free assembly". Right after the purchase I contacted the store to ensure it would be built. It took 4 phone calls throughout a 3 hrs window to get someone from the bike department on the phone to confirm the assembly of both bikes. I recieved an email & call stating the bikes were ready. Upon arrival to pick them up I found out the "purchase had been canceled on one bike due to no inventory". Brittany, manager on duty, did a great job in helping to find a replacement, however it wouldn't be built for a couple of days. The following week I pick the 2nd bike up. Easter weekend I go to ride the bike and every full turn of the pedal it made a horrible noise. My neighbor who's incredibly handy looked. at it and let's me know a ball bearing is broke in the wheel and it cannot be fixed. Today I returned to the store to exchange out the bike. Manager at customer service says "Rick will help you select another" and I'm sent over too the bikes. When Rick proceeds to tell me that the store is completely sold out on womens bikes. I asked if he could look up inventory in surrounding stores to help me locate a new bike. His response was "I've been doing that with all customers & and all stores are out if inventory". UGH! I then go back to customer service and tell the manager exactly what Rick told me. The manager then looks up my bike ib surrounding stores inventory and finds 4 of the exact bike at the La Porte location. Guess Rick in the bike department wasn't in the mood to help a customer. The manager proceds to call the La Porte location and explains the situation asking them if they could pull it to the side for my exchange. The awnser was NO! The La Porte store was more intrested in selling them vs. helping to take care of a current customer.

Nut nut I returned the defective bike and explained it's obvious customer service is really bad and I will take my business somewhere else.

If you want service with follow through on standing behind orders & defective items Academy Sports locations on the South side are not the place to shop! Shame on the District manager & down. This challenging experience represents Academy and most of all the District Manager and the 2 store managers. This would have never had happened in both locations without the store leadership allowing it in the past.

Bye Academy! Lots of other sporting locations...

Beware: Though the entire front of the entrance advertises their “Price Match Guarantee,” there is no guarantee at all and you will still need to buy your merchandise elsewhere to get the best price. They are still charging original MSRP of $119 for the women’s Puma Nitro Velocity 2 shoes that came out 2 years ago, even while selling the newer 3 version that was just released this year for $135. We found the exact same 2 version on Holabird for $99 with a discount that made them $68 with free shipping. The clerk was nice when we asked about the price match and confirmed it was the exact same shoe but had to radio a manager to get approval. The manager’s questions made it clear Academy wants to advertise this offer more than honor it, even though they never asked how much of a difference there was in price: Are you sure it is the same exact shoe and size? Yes. Is there a physical store for Holabird? Yes, I pulled up the address and pictures of the inside and outside. Is it on the list of price match companies? The poor clerk had to scroll and scroll and scroll through their lengthy price match stipulations and was growing weary. The decision: “I don’t see that on the policy and it is the same price at Dick’s.” Sure, and Dick’s runs way more coupons and promos, too, and I am standing here because I am trying to support Academy. Okay, well, we know Academy is already choosing to discontinue all Puma clothing at a time when Puma is making a major move into the AAU sports world and these shoes are already 2 years old, but it wasn’t the clerk’s fault so we kindly ordered them cheaper while they rang up our other items and are passing the advice along to not waste your time expecting any guarantee. It is literally a gimmick to get you in the doors where it is advertised, and...

This place has fallen off bigtime. Academy responded asking for specifics so here it goes; Its easier and faster to find Kmart employees than Academy. If you do find someone, they look so depressed you would think they worked at the Apple factory in china, and they cant help you because they either arent trained enough or they are stuck at the Gun counter and cant move from their post... The managers are helpless, losing sight of customer service out of fear of corporate control. The products are defective and seem like they have sat in the store for far too long... for example Jeans purchased that are ripped at the seam 3 months in and cant be exchanged I had to call wrangler who was happy to do it...then there was a large online order of supposedly store overstock left from Black friday that never reached me and I cant reach anyone from Academy to help resolve this. Fishing braid that I tried to buy last week, stood and waited at the fishing counter for almost an hour after speaking with 2 employees who called for help and nobody showed up. Finally, a few months back I bought a Ruger 10/22 rifle and a 20ga shotgun online because the store showed they were in stock, then I received a call saying these guns were almost 5 and 7 year old display models covered in marring and scratches, they offered $50 off total for both guns stating that they are still new and not used.... I completely disagree and so would everyone else on earth, just because it hasnt been fired yet doesnt mean that its still in "NEW" condition and should be listed online as such wasting my time... They looked like they had fallen from a moving vehicle.

I stand by my comment that Academy should partner with Mcdonalds, add a grocery section and call...