America's Best Contacts & Eyeglasses — Attraction in West Orange

Bad!!! I went to this store on Saturday, 11/30/24, to get eyeglasses for my child. The person at the front desk asked what we were there for while giving us a facial expression that conveyed disgust. It seemed like she was wondering why we were in the store. I showed her the prescription for the eyeglasses that were ordered for my child. She looked at it and told me that the prescription was expired. I asked her what she meant by "expired" for a glasses prescription, but she didn't explain. Instead, she asked me to get a new prescription. It was clear to me that she didn’t want us in the store. I couldn’t help but wonder what caused her discriminatory behavior. Just FYI , the prescription is only one month old.

The saddest part of this experience is that I took the exact same prescription to another branch in Kearny, and I found them to be very helpful and eager to assist. They looked at my prescription and showed me different options. My experience at the West Orange branch was disappointing. Please treat people with respect. Your business will prosper only if you treat people the same you would like...

I went today for an eye exam since I had not had one in years. I have been having trouble seeing my iPad at work lately. Everyone at America's Best was extremely pleasant and helpful. I had an appointment and did not have to wait more than 5 minutes before I was seen by the doctor who also was very pleasant and informative. Tiffany helped me pick out a pair of glasses and sunglasses and couldn't have been more nice and helpful since I am new to the world of getting older and needing help seeing. They are a new business in town and I would highly recommend paying a visit if you are in the market for new glasses and eye healthcare. Prices were extremely reasonable and lower from what I have heard from friends of what they paid for there own Eyewear. Having insurance helps and there is a 40% discount on a 2nd pair if you use insurance.....but even if I didn't I think the prices were reasonable. Only downside to other places is that it takes a a week or 2 to get your purchase but that could be the norm in other places as well. Thank you Tiffany and the rest of the staff at America's Best in...

I didn’t even want to give them a 1 star to begin with but myself & my husband visited the west orange Nj location for (my husband) & what we thought was good service turned out horrible in the end! Visited 7/5/25 for an exam my husband had his own glasses (2pairs) 1 regular ray bands 2nd pair ray bands meta to replace regular lens to transitional lense. Visit went well & sales rep in the store told us 14 business days the glasses would be back & ready for pick up. LIES!! My husband called the 15th day & someone told him they didn’t see his order in the system & he called back to speak to a supervisor the next day & they were screening his calls so I call & someone answered but lied & said oh they should be back by the end of the week. He still didn’t receive them until 8/7/25 a whole month & 1 day later. He picked up both pairs of glasses today for them not to give him the meta case & you need the case for charging, so now my husband have to go back there to see why he didn’t receive his case that he gave them with the glasses! 0/10 I do not recommend...