Lee's Nails — Attraction in Wharton

Unfortunate. Manager treated my dispute with very poor business sense. They provided a service (2 rhinestones into my toe nails) and within 12-24 hours they both fell off. She charged me $10.

Note: I already paid gratituity.

I came in for them to fix them within a couple days.

Since the rhinestones fell off, I asked to for a painting design and small rhinestone to ensure they lasted 4 months.

The tech did a beautiful job.

As I assumed it would been a no-charge due to their service not being 100% re rhinestones… she stood strong that I needed to pay.

It would been an honor to pay or choose not to have the painting —-IF they told me BEFORE the service.

The manager was rude and not understanding. She stood strong on her argument that I needed to know this WITHOUT being told in advance.

It’s really unfortunate as we are new to this area moving from NYC are. I’ve been hoping to find a nice clean place.

Sadly, I won’t be going back..

And really wouldn’t want to support a local business which has poor business to take care of their customers (even after I was kind to compliment and explain my point of view. I expressed I will not come back and share my experience for other future customers and she shrugged me off in a rude manner and went back...

My mother grandmother & i all made an appointment weeks ago for the same day at the same time for mani pedis. 10:30. we arrived 10 mins before our appointment. All 3 of us got our toes done, but when it came to getting our nails done. 2 out of the 3 of us were helped. As i sat watching them get their nails done, i realized i should be getting serviced too… when my grandma told the women i had the appointment. The women “Forgot” i needed to get my nails done and said she would start me as soon as her other client was finished. Time went by and I sat there for an hour and half watching & waiting to get my nails done while other people who had appointments after me and walks in were being helped. I do not put the blame on the workers as the two wonderful women who were helping my mom and grandma, approached the women who “forgot” about my appointment, who i also believe is management because she was booking appointments, That i’ve been waiting and my appointment was at 10:30… it was 12:00. I was ignored. After my grandma & mom were done. The wonderful worker who was doing my grandmas nails offered to do mine. i kindly declined because i had stuff to do, and i was beyond annoyed and disappointed that they...

We went in as an appointment first time customer. I told the lady doing my nails that id want a French tip. When she was putting a clear tip on my nail I questioned her and asked why it wasn’t white and she said she’d paint the French tip on. And I said oh okay, I thought it was odd. Well when the time came for them to paint the French tip on it was so uneven. And when I experienced that to them they raised their voice at me and said isn’t this French tip enough for you and I’m like excuse me no it’s uneven. If you don’t know how to paint on a French tip then don’t offer that service. I ended up walking out unhappy and with a clear coat on. This place highly recommended but never again. He’s so rude to his employees and rude on the phone( the owner I believe). The lady who did my nails was a sweet heart and was amazing I have zero complaints about her. But I will not be returning. How can you let a customer walk out...